Treating customers fairly
TCF is the cornerstone of our efforts to ensure consumers get a fair deal. Treating customers fairly is one of our principles for business. Your firm should be able to demonstrate, through your management behaviours, that it is consistently treats its customers fairly. See more about TCF culture.
Top five things to do now:
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Take TCF seriously – small firms can make rapid progress.
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Focus on achieving the consumer outcomes these will help you understand what we mean by TCF.
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Look at your management behaviours to ensure you have the right culture and behaviours in place.
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Look at our guide to management information, to make sure you are making best use of your information.
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Be clear about how you are going to meet our requirements. Your firm must be able to demonstrate, through its management behaviours, that it consistently treats customers fairly.
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