Credit unions

• Disclosure Requirements
• Business plan
• FSA register
• Key persons risk
• Non-qualifying members
• Reporting periods
• Complaints handling

Financial advisers

• Markets in Financial Instruments Directive (MIFID)
• Retail Distribution Review - Adviser charging
• Retail Distribution Review - Describing and disclosing advice services
• Retail Distribution Review - Data collection CP
• Pension reform Conduct of Business Changes
• Pension switching
• Retail Distribution Review: Professionalism
• Platforms (wraps and fund supermarkets)
• Retail Distribution Review – Continuing Professional Development

Insurance intermediaries

• Insurance conduct of business standards (ICOBS)
  
• Conflicts of interest
  
• Optional extras

Mortgage firms

• Mortgage Market Review (MMR)
  
• Sale and rent back
  
• Mortgage payment protection industry (MPPI)

Organisations

• Financial Services Compensation Scheme (FSCS)
• FSCS Consumer Awareness Campaign
  
• Panels (practitioner, smaller businesses, consumer)
  
• Financial Ombudsman Service (FOS)

Authorisation

• Getting authorised
  
• Cancelling your authorisation
  
• Recruiting an Appointed Representative
  
• Becoming an Appointed Representative
• Changing legal status
  
• Passporting

FSA consultations

• Packaged bank accounts: New insurance rules for the sale of non-investment insurance contracts
• Client money and assets resolution pack (CASS RP)

About the FSA

• Developing our policy
  
• Fees
  
• Enforcement
  
• Prudential regulation
• FSA board report into the failure of the Royal Bank of Scotland
  

Information gathering

• Data security
  
• Telephone call taping
  
• Anti-money laundering (AML)
  
• Whistleblowing
  

Systems and controls

• Anti-bribery and corruption
  
• Competence and ethics
  
• E-Money
• Threshold Conditions 4: Adequate resources
  
• Recruiting, Training and Supervising
  
• Significant influence functions
• Remuneration
• Trading names
• The Equality Act 2010
  

Advice and sales process

• Advised and non-advised sales
  
• Complaints handling
  
• Unfair contract terms
  
• Cold calling
  
• Qualifications

EU legislation

• Payment services regulation