Our case studies help you to learn from the practices of firms like yours, by both recognising the good practices and also understanding where they have gone wrong.

Principles

How do principles work in practice? Look at our examples about management and control and treating customers fairly.

Treating customers fairly

Our examples demonstrate how to make sure you are gathering and using management information.

Compliance consultants

Our case studies show the experiences firms have had dealing with compliance consultants, focusing on different elements:

• Taking responsibility
• Choosing the right service
• Assessing monitoring consultants
• Acting on recommendations

Sale and advice on mortgages

Our case studies look at taking account of affordability in different situations.

• Case study 1 – mortgages into retirement
• Case study 2 – first time buyer
• Case study 3 –re-mortgaging to consolidate debt
• Case study 4 – a customer moving home

Your management information processes

Mortgages

Insurance