PS10/1: Publication of Complaints Data including Feedback to CP09/21
This Policy Statement reports on the main issues arising from Consultation Paper 09/21 (July 2009) and publishes final rules.
Introductory documents
Newsletter [ PDF ]
Press release
FSA confirms plan for publishing information on firms’ complaints handling
Other relevant information
CP09/21: (July 2009)
Transparency as a Regulatory Tool and Publication of Complaints Data including Feedback to DP08/3