PS07/9: Treating Complainants Fairly - Feedback on CP06/19 (part) and made rules
This Policy Statement reports on the main issues arising from Consultation Paper CP06/19 'Reforming Conduct of Business Regulation' published in October 2006.
Introductory documents
Newsletter [ PDF | 112 KB | 3 pages ]
Policy Statement
PS07/9: [ PDF | 341 KB | 56 pages ]
Treating Complainants Fairly - Feedback on CP06/19 (part) and made rules
Other relevant information
CP06/19:
Reforming Conduct of Business Regulation
CP07/14:
Dispute Resolution: the Complaints sourcebook - Further simplification and minor changes (July 2007)