Contact

E-mail:
cp04_06
@fsa.gov.uk to contact the authors

Telephone:
0845 608 2372 to order a printed copy

Publication help

How to order FSA publications

Accessing our publications

This Policy statement reports on the main issues arising from Consultation Paper 04/6 ('Changing the FSA’s Complaints Scheme') published in March 2004.

Introductory documents

Newsletter [ PDF | 41 KB | 4 pages ]

Press release:
Independent Complaints Commissioner for FSA appointed

Policy statement

PS04/18: [ PDF | 204 KB | 31 pages ]
Changes to the FSA’s Complaints Scheme - Feedback on CP04/6 and made text

Other relevant material

CP04/6:
Changing the FSA’s Complaints Scheme

Complaints about the FSA

FSA Handbook

More Policy Statements: