August 2008

The Financial Services Authority invites comments on this Consultation Paper. Comments should reach us by 28 November 2008.

You can send your response by electronic submission using the following form or by emailing us at the address shown.

Alternatively, please send comments in writing to:

Emma Thomas
Retail Policy and Themes division
Financial Services Authority
25 The North Colonnade
Canary Wharf
London E14 5HS

Telephone: 020 7066 8412
Fax: 020 7066 9353

E-mail: cp08_14@fsa.gov.uk

It is the FSA's policy to make all responses to formal consultation available for public inspection unless the respondent requests otherwise

Note: You can take a printout of your response before clicking the 'Submit to FSA' button at the end of the form, but this will only print the visible text on screen, and you may have given longer answers. After submitting your response, the form will clear, but when we acknowledge receipt of your response by email, we can return to you a copy of your full submission as received. Check this box if you would like to have a copy of your submission returned:

Submission Details









as an individual
as a representative of an authorised firm
as a representative of a professional firm
other (please specify):

 

Do you agree that the FSA should amend the compulsory jurisdiction of the FOS to cover payment services as defined in the Payment Services Directive?

 

Do you agree with the proposals for the FSA to change the definition of an eligible complainant in the compulsory jurisdiction to include 'micro-enterprises' instead of small businesses and for the FOS to make parallel changes to the CCJ and the VJ?

 

Do you agree that small charities and trusts should be able to make payment services complaints to the FOS in the same way as consumers and micro-enterprises?

 

Do you agree that the scope of the FOS should extend to complaints against payment service providers about one-leg transactions and transactions made in non-EU currencies?

 

Do you agree with the proposals for applying the DISP 1 rules to payment service providers?

 

Do you have any comments on the changes to the consumer awareness requirements in DISP 1 that will apply to payment services?

 

Do you agree that the FOS should amend the voluntary jurisdiction to cover payment services as defined in the Payment Services Directive?

 

Do you have any comments about our proposals for enforcing the Payment Services Regulations 2008?

 

Do you have any comments on the proposed consequential changes and on our proposed policy for use of the FSA logo by payment institutions?