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We publish firm-level complaints data every six months from September 2010. This is data that firms report to us about their complaints, mainly from retail customers.

This data relates to the second half of 2011.

You can search the table by clicking on the downward arrows or using the search field.

Firm name Joint report Reporting period Product group Complaints opened Complaints closed Complaints closed within 8 weeks (%) Closed complaints upheld by firm (%)
Abbey Life Assurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
ACE European Group Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Acromas Insurance Company Limited No 01 February 2011 to 31 July 2011 Banking 0 0 0 0
Affinion International Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Ageas Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
AIB Group (UK) Plc No 01 July 2011 to 31 December 2011 Banking 1231 1255 98 32
Allianz Insurance Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
American Express Insurance Services Europe Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Arnold Clark Automobiles Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Assurant General Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Automobile Association Insurance Services Limited No 01 February 2011 to 31 July 2011 Banking 0 0 0 0
Aviva Health UK Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Aviva Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Aviva Life Services UK Limited Yes 01 July 2011 to 31 December 2011 Banking 5 5 100 100
AXA Insurance UK Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
AXA PPP Healthcare Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
AXA Wealth Services Limited No 01 July 2011 to 31 December 2011 Banking 2 3 100 0
Bank of Ireland (UK) Plc Yes 01 July 2011 to 31 December 2011 Banking 11250 11044 91 43
Bank of Scotland plc No 01 July 2011 to 31 December 2011 Banking 55316 61389 94 52
Barclays Bank Plc Yes 01 July 2011 to 31 December 2011 Banking 146316 155257 96 52
Barclays Stockbrokers Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
BDML Connect Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
BISL Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
BL Telford Limited No 01 June 2011 to 30 November 2011 Banking 0 0 0 0
Black Horse Limited No 01 July 2011 to 31 December 2011 Banking 2343 3189 81 45
Bradford & Bingley Plc No 01 July 2011 to 31 December 2011 Banking 9 9 100 0
British Credit Trust Holdings Ltd No 01 April 2011 to 30 September 2011 Banking 421 443 100 36
British Gas Services Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
BUPA Insurance Services Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Canada Life Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Capital One (Europe) plc No 01 July 2011 to 31 December 2011 Banking 21117 18969 99 4
Card Protection Plan Ltd Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Chartis Europe Limited Yes 01 June 2011 to 30 November 2011 Banking 0 0 0 0
Cheltenham & Gloucester Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
CIS General Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Citibank International plc No 01 July 2011 to 31 December 2011 Banking 707 651 95 31
Clerical Medical Investment Group Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Clydesdale Bank Plc Yes 01 April 2011 to 30 September 2011 Banking 5311 5118 86 36
Clydesdale Financial Services Limited No 01 July 2011 to 31 December 2011 Banking 4707 3941 95 29
Columbus Travel Insurance Services Limited No 01 May 2011 to 31 October 2011 Banking 0 0 0 0
Combined Insurance Company of America Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Co-operative Insurance Society Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Countrywide Assured Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Coutts & Company No 01 July 2011 to 31 December 2011 Banking 827 750 97 69
Coventry Building Society No 01 July 2011 to 31 December 2011 Banking 451 446 99 55
Creation Financial Services Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
CT Capital PLC No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
DAS Legal Expenses Insurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
DB UK Bank Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Domestic & General Insurance Plc No 01 April 2011 to 30 September 2011 Banking 0 0 0 0
E Insurance Services Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Egg Banking Plc No 01 July 2011 to 31 December 2011 Banking 1763 1936 92 18
Endsleigh Insurance Services Ltd No 02 January 2011 to 01 July 2011 Banking 0 0 0 0
Equiniti Financial Services Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
esure Insurance Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
EUI Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Europ Assistance Holdings Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Europa Group Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Everyday Loans Limited No 01 July 2011 to 31 December 2011 Banking 50 47 98 4
Express Gifts Ltd No 02 April 2011 to 01 October 2011 Banking 0 0 0 0
Express Insurance Services Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Family Equity Plan Limited No 01 July 2011 to 31 December 2011 Banking 837 861 99 41
Financial Administration Services Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
First Central Insurance Management Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Firstassist Insurance Services Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Firstplus Financial Group Plc No 01 July 2011 to 31 December 2011 Banking 581 691 96 35
FirstRand Bank Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Friends Life Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Friends Life Services Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Future Mortgages Limited No 01 July 2011 to 31 December 2011 Banking 1 3 100 67
GE Money Home Lending Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Gresham Insurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Groupama Insurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Guardian Assurance Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Hastings Insurance Services Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
HBOS Investment Fund Managers Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
HFC Bank Limited No 01 July 2011 to 31 December 2011 Banking 1294 1352 89 11
Highway Insurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Home Retail Group Insurance Services Limited No 04 March 2011 to 03 September 2011 Banking 0 0 0 0
Homeserve Membership Limited No 01 April 2011 to 30 September 2011 Banking 0 0 0 0
HSBC Bank Plc No 01 July 2011 to 31 December 2011 Banking 65441 73333 94 35
ICICI Bank UK Plc No 01 April 2011 to 30 September 2011 Banking 668 743 100 60
ING Direct N.V. No 01 July 2011 to 31 December 2011 Banking 1055 909 100 41
Interactive Investor Trading Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
J D Williams & Company Limited No 01 March 2011 to 31 August 2011 Banking 0 0 0 0
Kensington Mortgage Company Limited No 01 April 2011 to 30 September 2011 Banking 0 0 0 0
Kwik-Fit Insurance Services Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Leeds Building Society No 01 July 2011 to 31 December 2011 Banking 157 185 98 52
Legal & General (Portfolio Management Services) Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Legal & General Assurance Society Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Legal & General Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Legal & General Partnership Services Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Lifestyle Services Group Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Liverpool Victoria Friendly Society Limited No 01 July 2011 to 31 December 2011 Banking 95 92 100 41
Liverpool Victoria Insurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Lloyds TSB Bank Plc Yes 01 July 2011 to 31 December 2011 Banking 51586 64508 95 59
Lloyds TSB General Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Lloyds TSB Insurance Services Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Loans.co.uk Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Marks & Spencer Financial Services Plc No 01 July 2011 to 31 December 2011 Banking 8369 8188 99 29
MBNA Europe Bank Limited No 01 July 2011 to 31 December 2011 Banking 37292 39530 95 42
MMA Insurance Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Mortgage Express No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
National Provident Life Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
National Westminster Bank Plc No 01 July 2011 to 31 December 2011 Banking 93893 88049 96 66
Nationwide Building Society No 05 April 2011 to 04 October 2011 Banking 17892 18269 99 47
NatWest Stockbrokers Ltd No 01 May 2011 to 31 October 2011 Banking 0 0 0 0
Newcastle Building Society No 01 July 2011 to 31 December 2011 Banking 640 658 98 51
Northern Bank Limited No 01 July 2011 to 31 December 2011 Banking 1004 1040 97 23
Northern Rock (Asset Management) plc No 01 July 2011 to 31 December 2011 Banking 1000 651 87 40
Northern Rock plc No 01 July 2011 to 31 December 2011 Banking 1258 1042 99 57
Ocean Finance and Mortgages Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Pearl Assurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Phoenix Life Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Pinnacle Insurance Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Policy Administration Services Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Preferred Mortgages Limited No 01 June 2011 to 30 November 2011 Banking 0 0 0 0
Prudential Health Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Prudential Health Services Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
R. Raphael & Sons Plc No 01 March 2011 to 31 August 2011 Banking 3784 3320 99 6
RAC Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
RAC Motoring Services No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
ReAssure Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Rias Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Royal & Sun Alliance Insurance Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Saga Services Limited No 01 February 2011 to 31 July 2011 Banking 0 0 0 0
Sainsbury's Bank Plc No 01 July 2011 to 31 December 2011 Banking 2033 2234 95 39
Santander Cards UK Limited No 01 July 2011 to 31 December 2011 Banking 18161 18314 98 27
Santander UK Plc Yes 01 July 2011 to 31 December 2011 Banking 138225 118658 96 49
Scottish Equitable Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Scottish Widows Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Scottish Widows Unit Trust Managers Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Sesame Limited No 01 July 2011 to 31 December 2011 Banking 6 8 63 50
Shop Direct Finance Company Limited No 01 July 2011 to 31 December 2011 Banking 6161 7082 92 17
Skipton Building Society No 01 July 2011 to 31 December 2011 Banking 361 328 83 73
SLFC Assurance (UK) Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Society of Lloyd's No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Southern Pacific Mortgage Limited No 01 June 2011 to 30 November 2011 Banking 0 0 0 0
St Andrew's Insurance Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
St Andrew's Life Assurance Plc No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Standard Life Assurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Sterling ISA Managers Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Sun Life Assurance Company of Canada (U.K.) Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Swinton Group Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Sygma Banque No 01 July 2011 to 31 December 2011 Banking 1045 926 95 14
TD Direct Investing (Europe) Limited No 01 May 2011 to 31 October 2011 Banking 0 0 0 0
Tesco Personal Finance PLC No 01 March 2011 to 31 August 2011 Banking 10226 10240 95 63
Tesco Underwriting Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
The Carphone Warehouse Ltd No 01 April 2011 to 30 September 2011 Banking 0 0 0 0
The Co-operative Bank Plc No 01 July 2011 to 31 December 2011 Banking 9827 9557 98 48
The Green Insurance Company Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
The Mortgage Works (UK) Plc No 01 April 2011 to 30 September 2011 Banking 0 0 0 0
The National Farmers' Union Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
The Prudential Assurance Company Limited Yes 01 July 2011 to 31 December 2011 Banking 3 3 67 0
The Royal Bank of Scotland Plc No 01 July 2011 to 31 December 2011 Banking 35361 33327 96 56
The Royal London Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Towergate Underwriting Group Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
UK General Insurance Limited No 01 April 2011 to 30 September 2011 Banking 0 0 0 0
UK Insurance Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Ulster Bank Ltd No 01 July 2011 to 31 December 2011 Banking 3851 3488 97 37
Vanquis Bank Limited No 01 July 2011 to 31 December 2011 Banking 10918 11250 99 35
Volkswagen Financial Services (UK) Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Warranty Direct Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Welcome Financial Services Limited No 01 July 2011 to 31 December 2011 Banking 3386 3740 98 39
West Bromwich Building Society No 01 April 2011 to 30 September 2011 Banking 651 657 99 37
Winterthur Life UK Limited No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Woolwich Plan Managers Limited Yes 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Yorkshire Building Society Yes 01 July 2011 to 31 December 2011 Banking 2924 3204 96 33
Zurich Assurance Ltd No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Zurich Insurance PLC No 01 July 2011 to 31 December 2011 Banking 0 0 0 0
Abbey Life Assurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
ACE European Group Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Acromas Insurance Company Limited No 01 February 2011 to 31 July 2011 Home Finance 0 0 0 0
Affinion International Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Ageas Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
AIB Group (UK) Plc No 01 July 2011 to 31 December 2011 Home Finance 57 50 96 34
Allianz Insurance Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
American Express Insurance Services Europe Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Arnold Clark Automobiles Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Assurant General Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Automobile Association Insurance Services Limited No 01 February 2011 to 31 July 2011 Home Finance 0 0 0 0
Aviva Health UK Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Aviva Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Aviva Life Services UK Limited Yes 01 July 2011 to 31 December 2011 Home Finance 110 107 84 22
AXA Insurance UK Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
AXA PPP Healthcare Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
AXA Wealth Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Bank of Ireland (UK) Plc Yes 01 July 2011 to 31 December 2011 Home Finance 1260 1368 96 31
Bank of Scotland plc No 01 July 2011 to 31 December 2011 Home Finance 10034 11884 64 47
Barclays Bank Plc Yes 01 July 2011 to 31 December 2011 Home Finance 6837 7913 82 59
Barclays Stockbrokers Limited No 01 July 2011 to 31 December 2011 Home Finance 1 0 0 0
BDML Connect Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
BISL Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
BL Telford Limited No 01 June 2011 to 30 November 2011 Home Finance 0 0 0 0
Black Horse Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Bradford & Bingley Plc No 01 July 2011 to 31 December 2011 Home Finance 561 574 99 42
British Credit Trust Holdings Ltd No 01 April 2011 to 30 September 2011 Home Finance 0 0 0 0
British Gas Services Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
BUPA Insurance Services Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Canada Life Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Capital One (Europe) plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Card Protection Plan Ltd Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Chartis Europe Limited Yes 01 June 2011 to 30 November 2011 Home Finance 0 0 0 0
Cheltenham & Gloucester Plc No 01 July 2011 to 31 December 2011 Home Finance 2690 3794 74 51
CIS General Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Citibank International plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Clerical Medical Investment Group Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Clydesdale Bank Plc Yes 01 April 2011 to 30 September 2011 Home Finance 548 548 62 72
Clydesdale Financial Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Columbus Travel Insurance Services Limited No 01 May 2011 to 31 October 2011 Home Finance 0 0 0 0
Combined Insurance Company of America Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Co-operative Insurance Society Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Countrywide Assured Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Coutts & Company No 01 July 2011 to 31 December 2011 Home Finance 19 16 94 69
Coventry Building Society No 01 July 2011 to 31 December 2011 Home Finance 270 226 97 59
Creation Financial Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
CT Capital PLC No 01 July 2011 to 31 December 2011 Home Finance 150 154 100 15
DAS Legal Expenses Insurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
DB UK Bank Limited No 01 July 2011 to 31 December 2011 Home Finance 555 561 94 57
Domestic & General Insurance Plc No 01 April 2011 to 30 September 2011 Home Finance 0 0 0 0
E Insurance Services Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Egg Banking Plc No 01 July 2011 to 31 December 2011 Home Finance 14 16 100 13
Endsleigh Insurance Services Ltd No 02 January 2011 to 01 July 2011 Home Finance 0 0 0 0
Equiniti Financial Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
esure Insurance Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
EUI Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Europ Assistance Holdings Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Europa Group Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Everyday Loans Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Express Gifts Ltd No 02 April 2011 to 01 October 2011 Home Finance 0 0 0 0
Express Insurance Services Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Family Equity Plan Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Financial Administration Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
First Central Insurance Management Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Firstassist Insurance Services Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Firstplus Financial Group Plc No 01 July 2011 to 31 December 2011 Home Finance 19 19 84 16
FirstRand Bank Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Friends Life Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Friends Life Services Limited Yes 01 July 2011 to 31 December 2011 Home Finance 3 4 100 25
Future Mortgages Limited No 01 July 2011 to 31 December 2011 Home Finance 143 139 94 20
GE Money Home Lending Limited No 01 July 2011 to 31 December 2011 Home Finance 779 682 71 25
Gresham Insurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Groupama Insurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Guardian Assurance Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Hastings Insurance Services Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
HBOS Investment Fund Managers Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
HFC Bank Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Highway Insurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Home Retail Group Insurance Services Limited No 04 March 2011 to 03 September 2011 Home Finance 0 0 0 0
Homeserve Membership Limited No 01 April 2011 to 30 September 2011 Home Finance 0 0 0 0
HSBC Bank Plc No 01 July 2011 to 31 December 2011 Home Finance 3501 4064 89 43
ICICI Bank UK Plc No 01 April 2011 to 30 September 2011 Home Finance 0 0 0 0
ING Direct N.V. No 01 July 2011 to 31 December 2011 Home Finance 295 271 99 46
Interactive Investor Trading Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
J D Williams & Company Limited No 01 March 2011 to 31 August 2011 Home Finance 1107 1013 98 33
Kensington Mortgage Company Limited No 01 April 2011 to 30 September 2011 Home Finance 923 838 91 50
Kwik-Fit Insurance Services Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Leeds Building Society No 01 July 2011 to 31 December 2011 Home Finance 202 201 99 37
Legal & General (Portfolio Management Services) Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Legal & General Assurance Society Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Legal & General Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Legal & General Partnership Services Limited No 01 July 2011 to 31 December 2011 Home Finance 106 110 97 22
Lifestyle Services Group Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Liverpool Victoria Friendly Society Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Liverpool Victoria Insurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Lloyds TSB Bank Plc Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Lloyds TSB General Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Lloyds TSB Insurance Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Loans.co.uk Ltd No 01 July 2011 to 31 December 2011 Home Finance 11 26 23 15
Marks & Spencer Financial Services Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
MBNA Europe Bank Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
MMA Insurance Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Mortgage Express No 01 July 2011 to 31 December 2011 Home Finance 1523 1494 99 41
National Provident Life Limited No 01 July 2011 to 31 December 2011 Home Finance 9 9 100 22
National Westminster Bank Plc No 01 July 2011 to 31 December 2011 Home Finance 3804 3677 95 70
Nationwide Building Society No 05 April 2011 to 04 October 2011 Home Finance 3045 2975 98 45
NatWest Stockbrokers Ltd No 01 May 2011 to 31 October 2011 Home Finance 0 0 0 0
Newcastle Building Society No 01 July 2011 to 31 December 2011 Home Finance 71 71 96 37
Northern Bank Limited No 01 July 2011 to 31 December 2011 Home Finance 35 27 89 22
Northern Rock (Asset Management) plc No 01 July 2011 to 31 December 2011 Home Finance 4605 4732 92 35
Northern Rock plc No 01 July 2011 to 31 December 2011 Home Finance 838 688 99 42
Ocean Finance and Mortgages Limited No 01 July 2011 to 31 December 2011 Home Finance 7 3 100 67
Pearl Assurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Phoenix Life Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Pinnacle Insurance Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Policy Administration Services Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Preferred Mortgages Limited No 01 June 2011 to 30 November 2011 Home Finance 654 644 100 29
Prudential Health Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Prudential Health Services Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
R. Raphael & Sons Plc No 01 March 2011 to 31 August 2011 Home Finance 0 0 0 0
RAC Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
RAC Motoring Services No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
ReAssure Limited No 01 July 2011 to 31 December 2011 Home Finance 13 12 100 17
Rias Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Royal & Sun Alliance Insurance Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Saga Services Limited No 01 February 2011 to 31 July 2011 Home Finance 0 0 0 0
Sainsbury's Bank Plc No 01 July 2011 to 31 December 2011 Home Finance 1 1 100 100
Santander Cards UK Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Santander UK Plc Yes 01 July 2011 to 31 December 2011 Home Finance 10874 8554 93 54
Scottish Equitable Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Scottish Widows Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Scottish Widows Unit Trust Managers Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Sesame Limited No 01 July 2011 to 31 December 2011 Home Finance 94 99 83 19
Shop Direct Finance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Skipton Building Society No 01 July 2011 to 31 December 2011 Home Finance 194 169 82 33
SLFC Assurance (UK) Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Society of Lloyd's No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Southern Pacific Mortgage Limited No 01 June 2011 to 30 November 2011 Home Finance 808 761 99 25
St Andrew's Insurance Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
St Andrew's Life Assurance Plc No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Standard Life Assurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Sterling ISA Managers Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Sun Life Assurance Company of Canada (U.K.) Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Swinton Group Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Sygma Banque No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
TD Direct Investing (Europe) Limited No 01 May 2011 to 31 October 2011 Home Finance 0 0 0 0
Tesco Personal Finance PLC No 01 March 2011 to 31 August 2011 Home Finance 0 0 0 0
Tesco Underwriting Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
The Carphone Warehouse Ltd No 01 April 2011 to 30 September 2011 Home Finance 0 0 0 0
The Co-operative Bank Plc No 01 July 2011 to 31 December 2011 Home Finance 1190 1128 99 47
The Green Insurance Company Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
The Mortgage Works (UK) Plc No 01 April 2011 to 30 September 2011 Home Finance 568 562 99 36
The National Farmers' Union Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
The Prudential Assurance Company Limited Yes 01 July 2011 to 31 December 2011 Home Finance 69 68 90 34
The Royal Bank of Scotland Plc No 01 July 2011 to 31 December 2011 Home Finance 2565 2325 96 79
The Royal London Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Towergate Underwriting Group Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
UK General Insurance Limited No 01 April 2011 to 30 September 2011 Home Finance 0 0 0 0
UK Insurance Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Ulster Bank Ltd No 01 July 2011 to 31 December 2011 Home Finance 142 123 90 80
Vanquis Bank Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Volkswagen Financial Services (UK) Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Warranty Direct Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Welcome Financial Services Limited No 01 July 2011 to 31 December 2011 Home Finance 175 286 94 29
West Bromwich Building Society No 01 April 2011 to 30 September 2011 Home Finance 110 93 99 30
Winterthur Life UK Limited No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Woolwich Plan Managers Limited Yes 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Yorkshire Building Society Yes 01 July 2011 to 31 December 2011 Home Finance 1144 1136 97 42
Zurich Assurance Ltd No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Zurich Insurance PLC No 01 July 2011 to 31 December 2011 Home Finance 0 0 0 0
Abbey Life Assurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 29 30 97 30
ACE European Group Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 4248 4099 97 41
Acromas Insurance Company Limited No 01 February 2011 to 31 July 2011 General Insurance & Pure Protection 2235 2297 100 27
Affinion International Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 634 625 100 16
Ageas Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 5734 5105 85 44
AIB Group (UK) Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1317 1530 79 34
Allianz Insurance Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 3860 3712 95 38
American Express Insurance Services Europe Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2135 2037 100 44
Arnold Clark Automobiles Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 623 512 82 5
Assurant General Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 663 464 54 15
Automobile Association Insurance Services Limited No 01 February 2011 to 31 July 2011 General Insurance & Pure Protection 7224 7588 99 38
Aviva Health UK Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 915 569 99 34
Aviva Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 13330 15330 91 58
Aviva Life Services UK Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 700 676 91 33
AXA Insurance UK Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 5713 5940 94 37
AXA PPP Healthcare Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1764 1889 96 42
AXA Wealth Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 207 212 100 15
Bank of Ireland (UK) Plc Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2556 2722 94 18
Bank of Scotland plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 138008 161034 19 93
Barclays Bank Plc Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 122992 132695 21 68
Barclays Stockbrokers Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
BDML Connect Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1726 1814 97 61
BISL Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 6172 6302 97 22
BL Telford Limited No 01 June 2011 to 30 November 2011 General Insurance & Pure Protection 190 180 100 18
Black Horse Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 23138 34035 30 43
Bradford & Bingley Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1863 1682 89 10
British Credit Trust Holdings Ltd No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 410 414 96 13
British Gas Services Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 28915 28156 71 88
BUPA Insurance Services Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 5337 5032 94 49
Canada Life Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 120 113 88 32
Capital One (Europe) plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 40927 35030 99 35
Card Protection Plan Ltd Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 8803 9957 97 21
Chartis Europe Limited Yes 01 June 2011 to 30 November 2011 General Insurance & Pure Protection 1285 1458 97 46
Cheltenham & Gloucester Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 4203 3234 97 5
CIS General Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 5302 5460 95 61
Citibank International plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2 2 100 50
Clerical Medical Investment Group Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 13 14 93 57
Clydesdale Bank Plc Yes 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 10225 6872 33 67
Clydesdale Financial Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 103 95 98 13
Columbus Travel Insurance Services Limited No 01 May 2011 to 31 October 2011 General Insurance & Pure Protection 622 638 100 14
Combined Insurance Company of America Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 719 339 74 81
Co-operative Insurance Society Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 704 722 99 34
Countrywide Assured Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 86 97 99 7
Coutts & Company No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 11 9 100 78
Coventry Building Society No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 570 371 91 24
Creation Financial Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 783 650 90 5
CT Capital PLC No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1043 886 90 32
DAS Legal Expenses Insurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1771 1749 88 38
DB UK Bank Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Domestic & General Insurance Plc No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 1795 1870 99 72
E Insurance Services Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 599 615 81 36
Egg Banking Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 11048 12179 72 69
Endsleigh Insurance Services Ltd No 02 January 2011 to 01 July 2011 General Insurance & Pure Protection 3991 3820 99 40
Equiniti Financial Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
esure Insurance Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 4399 4726 95 41
EUI Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 9158 9167 93 42
Europ Assistance Holdings Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1211 1411 80 26
Europa Group Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 535 550 93 51
Everyday Loans Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 750 667 96 6
Express Gifts Ltd No 02 April 2011 to 01 October 2011 General Insurance & Pure Protection 1213 1077 98 6
Express Insurance Services Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 815 753 100 60
Family Equity Plan Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Financial Administration Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
First Central Insurance Management Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1503 1525 100 53
Firstassist Insurance Services Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2098 1867 87 40
Firstplus Financial Group Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 3966 6399 15 86
FirstRand Bank Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 789 796 99 17
Friends Life Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 419 398 92 30
Friends Life Services Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 245 229 98 43
Future Mortgages Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 491 379 63 19
GE Money Home Lending Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 314 266 86 20
Gresham Insurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1458 1653 90 63
Groupama Insurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1363 1402 82 31
Guardian Assurance Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 34 33 82 30
Hastings Insurance Services Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 4034 3670 99 69
HBOS Investment Fund Managers Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
HFC Bank Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 11295 14848 24 67
Highway Insurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 769 798 87 51
Home Retail Group Insurance Services Limited No 04 March 2011 to 03 September 2011 General Insurance & Pure Protection 1310 1250 93 42
Homeserve Membership Limited No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 8413 9057 80 38
HSBC Bank Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 45296 39816 22 74
ICICI Bank UK Plc No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 0 0 0 0
ING Direct N.V. No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Interactive Investor Trading Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
J D Williams & Company Limited No 01 March 2011 to 31 August 2011 General Insurance & Pure Protection 882 877 93 16
Kensington Mortgage Company Limited No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 0 0 0 0
Kwik-Fit Insurance Services Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1163 1171 100 47
Leeds Building Society No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 377 365 99 13
Legal & General (Portfolio Management Services) Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Legal & General Assurance Society Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1046 1081 99 34
Legal & General Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1231 1231 99 44
Legal & General Partnership Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1010 965 100 52
Lifestyle Services Group Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1158 1010 96 52
Liverpool Victoria Friendly Society Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1584 1440 99 79
Liverpool Victoria Insurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 6484 6398 94 50
Lloyds TSB Bank Plc Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 186819 260381 5 91
Lloyds TSB General Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1743 1772 98 55
Lloyds TSB Insurance Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1583 1610 99 72
Loans.co.uk Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2030 3038 60 65
Marks & Spencer Financial Services Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 16618 17091 45 27
MBNA Europe Bank Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 83694 105364 74 53
MMA Insurance Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 605 615 93 53
Mortgage Express No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
National Provident Life Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 11 10 90 80
National Westminster Bank Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 89869 108542 14 81
Nationwide Building Society No 05 April 2011 to 04 October 2011 General Insurance & Pure Protection 9056 6727 97 33
NatWest Stockbrokers Ltd No 01 May 2011 to 31 October 2011 General Insurance & Pure Protection 0 0 0 0
Newcastle Building Society No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 323 195 78 5
Northern Bank Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 759 641 10 21
Northern Rock (Asset Management) plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 14887 15468 90 60
Northern Rock plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 16 14 100 57
Ocean Finance and Mortgages Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1840 1879 99 88
Pearl Assurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 177 181 99 29
Phoenix Life Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 556 559 84 52
Pinnacle Insurance Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1458 1478 87 43
Policy Administration Services Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 876 714 97 49
Preferred Mortgages Limited No 01 June 2011 to 30 November 2011 General Insurance & Pure Protection 0 0 0 0
Prudential Health Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 781 873 91 27
Prudential Health Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 846 926 92 72
R. Raphael & Sons Plc No 01 March 2011 to 31 August 2011 General Insurance & Pure Protection 0 0 0 0
RAC Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 607 635 93 24
RAC Motoring Services No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 676 719 100 34
ReAssure Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 172 151 98 38
Rias Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 836 835 87 52
Royal & Sun Alliance Insurance Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 7502 6279 90 52
Saga Services Limited No 01 February 2011 to 31 July 2011 General Insurance & Pure Protection 2078 2171 100 48
Sainsbury's Bank Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Santander Cards UK Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 3576 3283 99 90
Santander UK Plc Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 34194 34863 99 90
Scottish Equitable Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 485 489 98 39
Scottish Widows Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1441 1616 98 65
Scottish Widows Unit Trust Managers Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Sesame Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 190 155 87 19
Shop Direct Finance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 4018 4209 91 10
Skipton Building Society No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 283 243 88 11
SLFC Assurance (UK) Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 88 91 98 35
Society of Lloyd's No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1451 1156 76 27
Southern Pacific Mortgage Limited No 01 June 2011 to 30 November 2011 General Insurance & Pure Protection 0 2 100 0
St Andrew's Insurance Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 3113 3223 99 62
St Andrew's Life Assurance Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 285 318 100 66
Standard Life Assurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Sterling ISA Managers Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Sun Life Assurance Company of Canada (U.K.) Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 41 45 100 20
Swinton Group Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1242 1279 97 16
Sygma Banque No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 289 247 88 26
TD Direct Investing (Europe) Limited No 01 May 2011 to 31 October 2011 General Insurance & Pure Protection 0 0 0 0
Tesco Personal Finance PLC No 01 March 2011 to 31 August 2011 General Insurance & Pure Protection 14156 11378 71 68
Tesco Underwriting Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2363 2036 87 56
The Carphone Warehouse Ltd No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 3617 3535 99 36
The Co-operative Bank Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 11376 16312 58 71
The Green Insurance Company Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 603 592 100 51
The Mortgage Works (UK) Plc No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 0 0 0 0
The National Farmers' Union Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2687 2603 87 46
The Prudential Assurance Company Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 400 377 94 18
The Royal Bank of Scotland Plc No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 65123 74643 13 78
The Royal London Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 950 922 99 43
Towergate Underwriting Group Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 560 481 78 22
UK General Insurance Limited No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 746 694 98 65
UK Insurance Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 35839 39285 75 59
Ulster Bank Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2233 2091 38 59
Vanquis Bank Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Volkswagen Financial Services (UK) Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 908 908 100 0
Warranty Direct Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 813 872 98 20
Welcome Financial Services Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 6411 7783 91 52
West Bromwich Building Society No 01 April 2011 to 30 September 2011 General Insurance & Pure Protection 145 115 97 10
Winterthur Life UK Limited No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 34 33 97 21
Woolwich Plan Managers Limited Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 0 0 0 0
Yorkshire Building Society Yes 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1544 1410 92 8
Zurich Assurance Ltd No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 1086 1138 96 57
Zurich Insurance PLC No 01 July 2011 to 31 December 2011 General Insurance & Pure Protection 2403 2229 89 68
Abbey Life Assurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1815 1769 96 36
ACE European Group Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Acromas Insurance Company Limited No 01 February 2011 to 31 July 2011 Decumulation, Life And Pensions 0 0 0 0
Affinion International Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Ageas Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
AIB Group (UK) Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 9 14 100 0
Allianz Insurance Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
American Express Insurance Services Europe Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Arnold Clark Automobiles Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Assurant General Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Automobile Association Insurance Services Limited No 01 February 2011 to 31 July 2011 Decumulation, Life And Pensions 0 0 0 0
Aviva Health UK Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Aviva Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Aviva Life Services UK Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 8807 9260 89 54
AXA Insurance UK Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
AXA PPP Healthcare Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
AXA Wealth Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 250 268 99 58
Bank of Ireland (UK) Plc Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 67 69 78 12
Bank of Scotland plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1518 1602 87 38
Barclays Bank Plc Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2055 1946 72 27
Barclays Stockbrokers Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 67 73 86 47
BDML Connect Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
BISL Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
BL Telford Limited No 01 June 2011 to 30 November 2011 Decumulation, Life And Pensions 1334 1271 100 28
Black Horse Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Bradford & Bingley Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 611 627 90 22
British Credit Trust Holdings Ltd No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
British Gas Services Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
BUPA Insurance Services Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Canada Life Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 548 554 95 21
Capital One (Europe) plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Card Protection Plan Ltd Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Chartis Europe Limited Yes 01 June 2011 to 30 November 2011 Decumulation, Life And Pensions 0 0 0 0
Cheltenham & Gloucester Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 37 48 92 15
CIS General Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Citibank International plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Clerical Medical Investment Group Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 814 941 99 70
Clydesdale Bank Plc Yes 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 62 44 91 9
Clydesdale Financial Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Columbus Travel Insurance Services Limited No 01 May 2011 to 31 October 2011 Decumulation, Life And Pensions 0 0 0 0
Combined Insurance Company of America Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Co-operative Insurance Society Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2352 2396 97 40
Countrywide Assured Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 802 854 98 32
Coutts & Company No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 4 4 100 100
Coventry Building Society No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 25 21 90 29
Creation Financial Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
CT Capital PLC No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
DAS Legal Expenses Insurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
DB UK Bank Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Domestic & General Insurance Plc No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
E Insurance Services Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Egg Banking Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Endsleigh Insurance Services Ltd No 02 January 2011 to 01 July 2011 Decumulation, Life And Pensions 0 0 0 0
Equiniti Financial Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
esure Insurance Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
EUI Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Europ Assistance Holdings Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Europa Group Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Everyday Loans Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Express Gifts Ltd No 02 April 2011 to 01 October 2011 Decumulation, Life And Pensions 0 0 0 0
Express Insurance Services Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Family Equity Plan Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Financial Administration Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 21 23 96 35
First Central Insurance Management Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Firstassist Insurance Services Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Firstplus Financial Group Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
FirstRand Bank Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Friends Life Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1962 1941 98 21
Friends Life Services Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2751 2750 97 45
Future Mortgages Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
GE Money Home Lending Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Gresham Insurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Groupama Insurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Guardian Assurance Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 875 890 76 36
Hastings Insurance Services Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
HBOS Investment Fund Managers Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
HFC Bank Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Highway Insurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Home Retail Group Insurance Services Limited No 04 March 2011 to 03 September 2011 Decumulation, Life And Pensions 0 0 0 0
Homeserve Membership Limited No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
HSBC Bank Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1654 1473 62 27
ICICI Bank UK Plc No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
ING Direct N.V. No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Interactive Investor Trading Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
J D Williams & Company Limited No 01 March 2011 to 31 August 2011 Decumulation, Life And Pensions 0 0 0 0
Kensington Mortgage Company Limited No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
Kwik-Fit Insurance Services Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Leeds Building Society No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 7 13 38 15
Legal & General (Portfolio Management Services) Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 21 20 100 70
Legal & General Assurance Society Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2325 2393 99 25
Legal & General Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Legal & General Partnership Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1 1 100 100
Lifestyle Services Group Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Liverpool Victoria Friendly Society Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 567 565 97 51
Liverpool Victoria Insurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Lloyds TSB Bank Plc Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1067 1140 97 36
Lloyds TSB General Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Lloyds TSB Insurance Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Loans.co.uk Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Marks & Spencer Financial Services Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
MBNA Europe Bank Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
MMA Insurance Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Mortgage Express No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
National Provident Life Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 581 563 95 71
National Westminster Bank Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 185 182 66 32
Nationwide Building Society No 05 April 2011 to 04 October 2011 Decumulation, Life And Pensions 745 693 82 26
NatWest Stockbrokers Ltd No 01 May 2011 to 31 October 2011 Decumulation, Life And Pensions 0 0 0 0
Newcastle Building Society No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 22 16 75 13
Northern Bank Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 17 13 54 15
Northern Rock (Asset Management) plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 112 123 89 29
Northern Rock plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Ocean Finance and Mortgages Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Pearl Assurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1744 1802 98 54
Phoenix Life Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 5375 5335 75 59
Pinnacle Insurance Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Policy Administration Services Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Preferred Mortgages Limited No 01 June 2011 to 30 November 2011 Decumulation, Life And Pensions 0 0 0 0
Prudential Health Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Prudential Health Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
R. Raphael & Sons Plc No 01 March 2011 to 31 August 2011 Decumulation, Life And Pensions 0 0 0 0
RAC Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
RAC Motoring Services No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
ReAssure Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1830 1771 97 56
Rias Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Royal & Sun Alliance Insurance Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Saga Services Limited No 01 February 2011 to 31 July 2011 Decumulation, Life And Pensions 0 0 0 0
Sainsbury's Bank Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Santander Cards UK Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Santander UK Plc Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2008 2390 94 33
Scottish Equitable Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2384 2429 98 67
Scottish Widows Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2217 2571 99 64
Scottish Widows Unit Trust Managers Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Sesame Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 633 662 88 22
Shop Direct Finance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Skipton Building Society No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 24 27 26 0
SLFC Assurance (UK) Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1554 1619 95 46
Society of Lloyd's No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Southern Pacific Mortgage Limited No 01 June 2011 to 30 November 2011 Decumulation, Life And Pensions 0 0 0 0
St Andrew's Insurance Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
St Andrew's Life Assurance Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 80 89 99 33
Standard Life Assurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1455 1524 98 41
Sterling ISA Managers Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Sun Life Assurance Company of Canada (U.K.) Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1225 1182 98 25
Swinton Group Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 2 2 0 0
Sygma Banque No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
TD Direct Investing (Europe) Limited No 01 May 2011 to 31 October 2011 Decumulation, Life And Pensions 2 2 100 0
Tesco Personal Finance PLC No 01 March 2011 to 31 August 2011 Decumulation, Life And Pensions 0 0 0 0
Tesco Underwriting Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
The Carphone Warehouse Ltd No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
The Co-operative Bank Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 111 107 45 23
The Green Insurance Company Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
The Mortgage Works (UK) Plc No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
The National Farmers' Union Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 252 274 98 64
The Prudential Assurance Company Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 6042 5937 95 53
The Royal Bank of Scotland Plc No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 83 93 82 28
The Royal London Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 4175 4416 93 35
Towergate Underwriting Group Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
UK General Insurance Limited No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 0 0 0 0
UK Insurance Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Ulster Bank Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 17 13 62 46
Vanquis Bank Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Volkswagen Financial Services (UK) Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Warranty Direct Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Welcome Financial Services Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
West Bromwich Building Society No 01 April 2011 to 30 September 2011 Decumulation, Life And Pensions 19 19 63 5
Winterthur Life UK Limited No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 1193 1204 95 44
Woolwich Plan Managers Limited Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 3 2 100 0
Yorkshire Building Society Yes 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 161 183 45 17
Zurich Assurance Ltd No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 3205 3460 95 48
Zurich Insurance PLC No 01 July 2011 to 31 December 2011 Decumulation, Life And Pensions 0 0 0 0
Abbey Life Assurance Company Limited No 01 July 2011 to 31 December 2011 Investments 101 99 95 55
ACE European Group Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Acromas Insurance Company Limited No 01 February 2011 to 31 July 2011 Investments 0 0 0 0
Affinion International Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Ageas Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
AIB Group (UK) Plc No 01 July 2011 to 31 December 2011 Investments 3 3 100 67
Allianz Insurance Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
American Express Insurance Services Europe Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Arnold Clark Automobiles Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Assurant General Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Automobile Association Insurance Services Limited No 01 February 2011 to 31 July 2011 Investments 0 0 0 0
Aviva Health UK Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Aviva Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Aviva Life Services UK Limited Yes 01 July 2011 to 31 December 2011 Investments 1221 1228 91 45
AXA Insurance UK Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
AXA PPP Healthcare Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
AXA Wealth Services Limited No 01 July 2011 to 31 December 2011 Investments 237 232 81 47
Bank of Ireland (UK) Plc Yes 01 July 2011 to 31 December 2011 Investments 7 5 80 20
Bank of Scotland plc No 01 July 2011 to 31 December 2011 Investments 1405 1512 74 57
Barclays Bank Plc Yes 01 July 2011 to 31 December 2011 Investments 3284 3700 55 37
Barclays Stockbrokers Limited No 01 July 2011 to 31 December 2011 Investments 1347 1407 96 36
BDML Connect Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
BISL Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
BL Telford Limited No 01 June 2011 to 30 November 2011 Investments 12 11 100 36
Black Horse Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Bradford & Bingley Plc No 01 July 2011 to 31 December 2011 Investments 66 50 68 38
British Credit Trust Holdings Ltd No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
British Gas Services Limited Yes 01 July 2011 to 31 December 2011 Investments 0 0 0 0
BUPA Insurance Services Limited Yes 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Canada Life Limited No 01 July 2011 to 31 December 2011 Investments 68 68 100 28
Capital One (Europe) plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Card Protection Plan Ltd Yes 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Chartis Europe Limited Yes 01 June 2011 to 30 November 2011 Investments 0 0 0 0
Cheltenham & Gloucester Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
CIS General Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Citibank International plc No 01 July 2011 to 31 December 2011 Investments 8 9 100 33
Clerical Medical Investment Group Limited No 01 July 2011 to 31 December 2011 Investments 159 177 99 76
Clydesdale Bank Plc Yes 01 April 2011 to 30 September 2011 Investments 42 41 88 29
Clydesdale Financial Services Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Columbus Travel Insurance Services Limited No 01 May 2011 to 31 October 2011 Investments 0 0 0 0
Combined Insurance Company of America Yes 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Co-operative Insurance Society Limited No 01 July 2011 to 31 December 2011 Investments 167 160 99 38
Countrywide Assured Plc No 01 July 2011 to 31 December 2011 Investments 10 9 100 22
Coutts & Company No 01 July 2011 to 31 December 2011 Investments 81 68 81 71
Coventry Building Society No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Creation Financial Services Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
CT Capital PLC No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
DAS Legal Expenses Insurance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
DB UK Bank Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Domestic & General Insurance Plc No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
E Insurance Services Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Egg Banking Plc No 01 July 2011 to 31 December 2011 Investments 0 2 100 0
Endsleigh Insurance Services Ltd No 02 January 2011 to 01 July 2011 Investments 0 0 0 0
Equiniti Financial Services Limited No 01 July 2011 to 31 December 2011 Investments 1173 1168 100 32
esure Insurance Limited Yes 01 July 2011 to 31 December 2011 Investments 0 0 0 0
EUI Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Europ Assistance Holdings Limited Yes 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Europa Group Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Everyday Loans Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Express Gifts Ltd No 02 April 2011 to 01 October 2011 Investments 0 0 0 0
Express Insurance Services Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Family Equity Plan Limited No 01 July 2011 to 31 December 2011 Investments 236 231 100 39
Financial Administration Services Limited No 01 July 2011 to 31 December 2011 Investments 592 597 97 64
First Central Insurance Management Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Firstassist Insurance Services Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Firstplus Financial Group Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
FirstRand Bank Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Friends Life Limited Yes 01 July 2011 to 31 December 2011 Investments 152 160 93 46
Friends Life Services Limited Yes 01 July 2011 to 31 December 2011 Investments 524 548 97 48
Future Mortgages Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
GE Money Home Lending Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Gresham Insurance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Groupama Insurance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Guardian Assurance Limited Yes 01 July 2011 to 31 December 2011 Investments 5 5 100 80
Hastings Insurance Services Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
HBOS Investment Fund Managers Limited No 01 July 2011 to 31 December 2011 Investments 501 478 95 70
HFC Bank Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Highway Insurance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Home Retail Group Insurance Services Limited No 04 March 2011 to 03 September 2011 Investments 0 0 0 0
Homeserve Membership Limited No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
HSBC Bank Plc No 01 July 2011 to 31 December 2011 Investments 999 1039 70 52
ICICI Bank UK Plc No 01 April 2011 to 30 September 2011 Investments 2 3 67 33
ING Direct N.V. No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Interactive Investor Trading Limited No 01 July 2011 to 31 December 2011 Investments 690 259 98 39
J D Williams & Company Limited No 01 March 2011 to 31 August 2011 Investments 0 0 0 0
Kensington Mortgage Company Limited No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
Kwik-Fit Insurance Services Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Leeds Building Society No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Legal & General (Portfolio Management Services) Ltd No 01 July 2011 to 31 December 2011 Investments 1038 1029 99 62
Legal & General Assurance Society Limited No 01 July 2011 to 31 December 2011 Investments 362 356 99 53
Legal & General Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Legal & General Partnership Services Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Lifestyle Services Group Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Liverpool Victoria Friendly Society Limited No 01 July 2011 to 31 December 2011 Investments 73 73 97 68
Liverpool Victoria Insurance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Lloyds TSB Bank Plc Yes 01 July 2011 to 31 December 2011 Investments 1451 1478 96 45
Lloyds TSB General Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Lloyds TSB Insurance Services Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Loans.co.uk Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Marks & Spencer Financial Services Plc No 01 July 2011 to 31 December 2011 Investments 2 2 100 50
MBNA Europe Bank Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
MMA Insurance Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Mortgage Express No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
National Provident Life Limited No 01 July 2011 to 31 December 2011 Investments 48 57 95 61
National Westminster Bank Plc No 01 July 2011 to 31 December 2011 Investments 699 650 76 37
Nationwide Building Society No 05 April 2011 to 04 October 2011 Investments 499 477 98 30
NatWest Stockbrokers Ltd No 01 May 2011 to 31 October 2011 Investments 549 555 99 11
Newcastle Building Society No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Northern Bank Limited No 01 July 2011 to 31 December 2011 Investments 11 16 94 13
Northern Rock (Asset Management) plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Northern Rock plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Ocean Finance and Mortgages Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Pearl Assurance Limited No 01 July 2011 to 31 December 2011 Investments 60 67 100 42
Phoenix Life Limited No 01 July 2011 to 31 December 2011 Investments 296 319 79 68
Pinnacle Insurance Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Policy Administration Services Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Preferred Mortgages Limited No 01 June 2011 to 30 November 2011 Investments 0 0 0 0
Prudential Health Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Prudential Health Services Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
R. Raphael & Sons Plc No 01 March 2011 to 31 August 2011 Investments 0 0 0 0
RAC Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
RAC Motoring Services No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
ReAssure Limited No 01 July 2011 to 31 December 2011 Investments 33 29 100 59
Rias Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Royal & Sun Alliance Insurance Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Saga Services Limited No 01 February 2011 to 31 July 2011 Investments 0 0 0 0
Sainsbury's Bank Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Santander Cards UK Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Santander UK Plc Yes 01 July 2011 to 31 December 2011 Investments 1956 1839 79 57
Scottish Equitable Plc No 01 July 2011 to 31 December 2011 Investments 130 129 98 57
Scottish Widows Plc No 01 July 2011 to 31 December 2011 Investments 384 472 99 64
Scottish Widows Unit Trust Managers Limited No 01 July 2011 to 31 December 2011 Investments 629 751 99 79
Sesame Limited No 01 July 2011 to 31 December 2011 Investments 137 132 73 39
Shop Direct Finance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Skipton Building Society No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
SLFC Assurance (UK) Limited No 01 July 2011 to 31 December 2011 Investments 38 51 90 53
Society of Lloyd's No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Southern Pacific Mortgage Limited No 01 June 2011 to 30 November 2011 Investments 0 0 0 0
St Andrew's Insurance Plc No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
St Andrew's Life Assurance Plc No 01 July 2011 to 31 December 2011 Investments 708 832 99 72
Standard Life Assurance Limited No 01 July 2011 to 31 December 2011 Investments 26 27 93 41
Sterling ISA Managers Limited No 01 July 2011 to 31 December 2011 Investments 517 564 96 46
Sun Life Assurance Company of Canada (U.K.) Limited No 01 July 2011 to 31 December 2011 Investments 9 9 100 33
Swinton Group Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Sygma Banque No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
TD Direct Investing (Europe) Limited No 01 May 2011 to 31 October 2011 Investments 608 604 100 13
Tesco Personal Finance PLC No 01 March 2011 to 31 August 2011 Investments 0 0 0 0
Tesco Underwriting Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
The Carphone Warehouse Ltd No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
The Co-operative Bank Plc No 01 July 2011 to 31 December 2011 Investments 16 18 94 33
The Green Insurance Company Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
The Mortgage Works (UK) Plc No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
The National Farmers' Union Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Investments 106 108 98 50
The Prudential Assurance Company Limited Yes 01 July 2011 to 31 December 2011 Investments 878 789 97 58
The Royal Bank of Scotland Plc No 01 July 2011 to 31 December 2011 Investments 253 251 77 31
The Royal London Mutual Insurance Society Limited No 01 July 2011 to 31 December 2011 Investments 83 83 99 41
Towergate Underwriting Group Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
UK General Insurance Limited No 01 April 2011 to 30 September 2011 Investments 0 0 0 0
UK Insurance Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Ulster Bank Ltd No 01 July 2011 to 31 December 2011 Investments 19 22 91 18
Vanquis Bank Limited No 01 July 2011 to 31 December 2011 Investments 6 5 100 80
Volkswagen Financial Services (UK) Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Warranty Direct Ltd No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
Welcome Financial Services Limited No 01 July 2011 to 31 December 2011 Investments 0 0 0 0
West Bromwich Building Society No 01 April 2011 to 30 September 2011 Investments 2 1 100 0
Winterthur Life UK Limited No 01 July 2011 to 31 December 2011 Investments 10 12 100 58
Woolwich Plan Managers Limited Yes 01 July 2011 to 31 December 2011 Investments 1575 1623 97 50
Yorkshire Building Society Yes 01 July 2011 to 31 December 2011 Investments 125 773 16 6
Zurich Assurance Ltd No 01 July 2011 to 31 December 2011 Investments 1232 1311 96 59
Zurich Insurance PLC No 01 July 2011 to 31 December 2011 Investments 0 0 0 0

 

Firm-level complaints data 2011 H2 (XLS)

This data was published on Wednesday 28 March 2012 and accurately reflected the data firms had reported to us in their complaints return and published on their website at the time of publication. 

Notes 

1. The data in this table is based on the data that firms report to us in their complaints return. Before we are able to publish this information, firms are first required to publish this data themselves. In some cases, due to administrative errors there may be very minor discrepancies between the data they have published and the data they have reported to us.