The Retail Conduct Risk Outlook (RCRO) sets out our assessment of the most significant retail conduct risks in the markets we regulate. We also explain the economic and environmental conditions that firms and consumers are currently operating in.
The Financial Conduct Authority (FCA) will put consumers’ needs at its heart and will focus even more on ensuring there is a fair deal between firms and their customers. The RCRO is one of the steps towards achieving this and will inform the development of the new regulator.
