• Doing business with the FSA
  • Small Firms
    • Mortgage advisers
      • Good practice
        • Quality of advice processes
          • Key actions
          • Good and poor practice
          • Case study 1
          • Case study 3

This web page has links to findings of our review of mortgage quality of advice processes for small mortgage networks and advisers.

The press release called on firms giving mortgage advice to improve their processes. It reported that only one-third of the firms sampled had robust processes in place to provide customers with suitable advice.

The findings, including the key actions required of firms, are targeted at the following types of mortgage firms:

Small mortgage networks and advisers

• Key actions
• Good and poor practices guides
• Case study - Firm Z
• Case study - Firm K

Findings for Banks and building societies and Large mortgage networks and advisers can be found in the 'thematic work' section of the website.