TCF update - readers guide for small firms
Introduction
This reader's guide aims to direct you to the key messages and the most relevant parts of our latest TCF publication 'Treating Customers Fairly: towards fair outcomes for consumers'.
TCF applies to all firms regardless of their size. We therefore encourage you to use the guide to help your understanding of good TCF practice and to ensure that you know what we are expecting you to do.
How to use the reader's guide
We suggest below various parts of the report that you should read. These refer to the main messages for all firms and findings which are particularly relevant to small firms.
| Chapter | Paragraph | Page | Summary |
|---|---|---|---|
| Chapter 1 | 1.1 | 2 | Summary of key messages for all firms. |
| 1.23-1.24 | 8 | What we want you to do next. | |
| Chapter 2 | 2.1-2.29 | 11-17 | Why TCF matters – the outcomes that we want for your customers. |
| Chapter 3 | 3.3 | 19-20 | A good way for you to think about TCF in your firm. |
| Chapter 4 | 4.24-4.31 | 32-35 | The importance of providing clear information to consumers throughout the sales process. |
| 4.32-4.33 | 36-37 | If you are giving investment advice. | |
| 4.41-4.48 | 40-41 | TCF issues relevant to small firms. | |
| Chapter 5 | 5.2-5.4 | 42 | Our regulatory approach to TCF - Communications and training. |
| 5.7-5.9 | 43 | Supervision of smaller firms and how we monitor implementation of TCF. | |
| 5.12-5.16 | 45-47 | How we deal with failure – possible enforcement action. | |
| Chapter 6 | 6.1-6.16 | 49-52 | What we will be doing next to help firms' progress with TCF. |
| Appendix 1 | Information for mortgage and general insurance firms. | ||
| Appendix 2 | Details of the help that is available to you on the FSA website. | ||
| Appendix 3 | The work trade associations are doing on TCF. | ||