• Doing business with the FSA
  • Small Firms
    • General information
      • Treating customers fairly (TCF)
        • Regional assessments
        • Regional roadshows
        • Top ten things to do now
        • What is fairness?
        • What you need to do
        • Latest progress report
        • More contact and help from the FSA
        • Management behaviours
        • Management information
        • Previous progress reports

TCF is the cornerstone of our efforts to ensure consumers get a fair deal and 2008 is an important year for all firms.

Increased supervision and contact with you

We are increasing our supervision of - and contact with - small retail intermediaries.

The pace of progress must increase if small retail intermediaries are to meet the December deadline. A progress report last year found that only 41% of small retail firms met the TCF implementation deadline of 31 March. While some firms have made progress on building the fair treatment of customers into their businesses, there is less evidence that firms are responding to our thematic findings and translating those into improved outcomes for their customers.

See below for most recent findings of thematic work.

Mortgage sector

• Quality of advice
• Mortgage roadmap - thematic review

Financial advice sector

• Quality of advice

General Insurance sector

• Payment Protection Insurance
• Update on FSA work on the sale of payment protection insurance