We have published our latest update on Treating Customers Fairly.

What's new

A summary for small firms of the latest report from the FSA.
Readers guide for small firms

Quality of your financial advice process

Getting the advice process right is key to ensuring that customers are treated fairly. We recently looked at how firms take account of TCF when they give advice.
Quality of advice

Our factsheet highlights what you should consider with your own advice process.
Improving the quality of your financial advice process [PDF]

We have new case studies giving real life examples of how firms treat their customers fairly.

Our TCF pages bring together all our TCF work, including our latest report on how firms use management information to help them treat their customers fairly.

Background

Our principles-based approach requires firms to treat customers fairly: Principle 6 says

"A firm must pay due regard to the interests of its customers and treat them fairly."

However there is no definition of what TCF means because of the different nature of each firm's business and customers. You must decide what is appropriate for your firm. Reading our reports and using our tools should help.

What can you do to help you meet the TCF principle?

Use our self assessment tool to help you consider whether you are adopting TCF into your business.