Help
There are various sources of help for Firms Online:
The Handbook
The legal rules that underpin both Firms Online – Regulatory Reporting and Firms Online – Regulatory Transactions are found in the FSA Handbook and, in particular, the Supervision and the Dispute Resolution sections of the Handbook. You can access a full version of both the RMAR and the MLAR together with guidance notes, as published within the Handbook, from the Returns section of this site.
Firms Online webpages
This section of the Firms Online pages gives answers to a number of top issues that are frequently raised when people call us for help. It has a series of Frequently Asked Questions (FAQs) for the three regulatory returns and the Regulatory Transactions system.
Help Text in the application
Within Firms Online, you can find a number of Help text files giving context-specific information. Below are the return-specific files for Firms Online – Regulatory Reporting:
- Retail Mediation Activities Return (RMAR)
- Mortgage Lending and Administration Return (MLAR)
- Complaints return
Small Firms web pages
The Small Firms web pages contain a wealth of information for small firms including advice targeted at specific types of firm.
Customer Contact Centre
If you cannot find the answer to your question on our website, please contact the Customer Contact Centre.