These pages aim to help general insurance intermediaries put good practice in place in their firm and stay up-to-date.

Latest updates and additions (open in a new window)

ICOBS help available

We have help available on the insurance conduct of business rules we introduced at the beginning of 2008.  For more information:

View our good practice page on ICOBS.

ICOBS replaces the old insurance conduct of business rules on 6 July. If you have a question, please call 0845 606 9966 and press option 2.

Payment protection insurance

Improving standards in payment protection insurance sales is a key FSA priority and we continue to take action against firms that fall below our standards.  

This has been an important initiative in the last couple of years.   We have taken enforcement action against a number of firms and have worked with others to improve their practice to protect consumers. For more information see our good practice page on PPI.

Client Money

More good practice information
Flowchart - for a quick guide [PDF]
Healthcheck - to spot potential gaps [PDF]
Guide - an in-depth guide [PDF]