Our Consumer Helpline offers impartial information and general guidance. We also provide contact details for other organisations.
Call 0845 606 1234 from 8am to 6pm, Monday to Friday (except public holidays).
You can also fill in the form below or email consumer.queries@fsa.gov.uk. However, we can usually deal with your query most quickly by phone.
As an independent regulator, we do not recommend specific firms or products. We also do not investigate individual complaints – the Financial Ombudsman Service may be able to help with this.
For queries about credit cards, loans, overdrafts or hire purchase agreements, contact the Office of Fair Trading (OFT).
Note: This form is only for queries from consumers or their representatives. If you are from a regulated firm please submit a query using our firm query form.
We aim to respond to queries within 12 working days of receiving them. If your query is more urgent please call our Consumer Helpline on 0845 606 1234.
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