If you are unhappy with a financial product or service it can be difficult to know how to deal with the issue. Find out how to resolve a dispute with a financial firm and the latest about complaints.
Financial services firms regulated by us must have a procedure in place to resolve disputes with their customers.
If you have a problem it is best to firstly ask the firm involved to put things right. However, there is more you can do if you are not satisfied with their response.
How to complain: 1-2-3
There are three steps you should take to make a complaint about your bank, insurance, mortgage or other financial services company.
Claims management companies - are they worth it?
These companies want to take up the fight against financial services firms on your behalf. But many people will be better off without one.
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