• About the FSA
  • Complaints about the FSA
    • Contacting us
      • Complaints form

Please complete all of the boxes below (those marked with an asterisk are mandatory). To submit your completed form please use the button at the bottom of this form.

Once your form has been submitted, an on screen acknowledgement will appear, which you might wish to retain for your records. Additionally, an automated email acknowledgement, plus a copy of your submission, will be sent to your email address if you have provided us with this information on the form below.

 

Your details
* Your surname
* Your first name
* Your title
* Your address
* Your postcode
Your email address. We will send a confirmation email to this address. Please make sure your details are correct.
Your telephone number
If you are an approved person or authorised firm
FSA no. (If Approved Person)
Name of firm
FSA no. (If authorised by the FSA)
About your complaint
* Todays date (When form completed)		dd/mm/yy
* Date when issue arose (when you first became aware of the circumstances giving rise to your complaint)		dd/mm/yy
* Brief details of your complaint To be eligible for consideration under the Complaint Scheme your complaint must relate to dissatisfaction with the actions, or inactions, of the FSA in fulfilling its functions under the Financial Services and Markets Act 2000. You must also be directly affected by that alleged action or inaction or be representing someone who is so affected.
*Brief details of steps you have taken to date in order to try and resolve the matter complained of (including any compensation received to date.)
*Misconduct alleged E.g. mistakes and lack of care; unreasonable delay; unprofessional behaviour; bias; or lack of integrity. You may wish to include copies of correspondence you wish to be considered as evidence with this form, or if you are filling this out online to list evidence that you feel the FSA might wish to request from you. Please note that the FSA may not be able to progress the investigation of your complaint to completion until we have received all the information we require.
* Remedy sought This could be an apology, a request for the FSA to consider changing its practices or, under the Main Scheme, an ex-gratia payment.