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        • 2005








Consumer research - 2005

 

2008 2007 2006 2005 2004 2003 2002 2001 2000

Date Ref. Subject
November No. 46 The sale of self-certification mortgages - mystery shopping results [PDF]
November No. 45 The sale of payment protection insurance – mystery shopping results [PDF]
September No. 44 Young people (18-24) and their financial information needs [PDF]
August No. 43 Advice and the best way of delivering it: Literature survey for the Financial Capability Generic Advice Project [PDF]
July No. 42 Mortgage Disclosure: mystery customer research report [PDF]
July No. 41 KeyFacts Quick Guide - research findings [PDF]
July No. 40 Mortgage endowments - shortfalls and consumer action [PDF]
July No. 39 Consumer awareness of the FSA and financial regulation [PDF]
July No. 38 Treating customers fairly: the consumers’view [PDF]
June No. 37 Measuring financial capability: an exploratory study [PDF]
June No. 36 Consumers’ views of proof of identity checks [PDF]
June No. 35 Towards understanding consumers’ needs [PDF]
April No. 34 UCITS: charges disclosure – presenting product charges to customers [ PDF ]

 

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