PS08/3: Dispute Resolution: the Complaints sourcebook - Further simplification, minor changes and extending the voluntary jurisdiction
This Policy Statement reports on the main issues arising from Consultation Paper 07/14 (Dispute Resolution: the Complaints Sourcebook – further simplification and minor changes) and publishes final rules.
Introductory documents
Newsletter [ PDF ]
Policy Statement
PS08/3: [ PDF ]
Dispute Resolution: the Complaints sourcebook - Further simplification, minor changes and extending the voluntary jurisdiction
Other relevant information
CP07/14
Dispute Resolution: the Complaints Sourcebook – further simplification and minor changes
PS07/9
Treating Complainants Fairly - Feedback on CP06/19 (part) and made rules (July 2007)