PS04/18: Changes to the FSA’s Complaints Scheme - Feedback on CP04/6 and made text
This Policy statement reports on the main issues arising from Consultation Paper 04/6 ('Changing the FSA’s Complaints Scheme') published in March 2004.
Introductory documents
Newsletter [ PDF | 41 KB | 4 pages ]
Press release:
Independent Complaints Commissioner for FSA appointed
Policy statement
PS04/18: [ PDF | 204 KB | 31 pages ]
Changes to the FSA’s Complaints Scheme - Feedback on CP04/6 and made text
Other relevant material
CP04/6:
Changing the FSA’s Complaints Scheme