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This is a joint FSA/FOS Policy Statement on CP74 and CP99. It also includes the Draft Funding Rules and the made text of the Complaints Handling Arrangements.

Introductory documents

Newsletter [ PDF | 92 KB | 4 pages ]

Press release

Other relevant information

CP99:
Complaints-handling rules: transitional arrangements and other amendments

CP74:
Funding the Financial Ombudsman Service

Complaints handling arrangements: [ PDF | 247 KB | 75 pages ]
Response on CP49 (a joint policy statement)

Complaints

Legal instruments made by Financial Ombudsman Service Limited

FSA Handbook