Complaints handling arrangements: Response on CP49 (a joint policy statement)
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This policy statement reports on the main issues arising from CP49 ('Complaints handling arrangements: feedback statement on CP33 and draft rules') published in May 2000
Introductory documents
Newsletter [ PDF | 69 KB | 6 pages ]
Press Release:
Final rules published on complaints handling and the new Financial Ombudsman Service
Policy statement
Complaints handling arrangements
[ PDF | 247 KB | 75 pages ]
Response on CP49 (a joint policy statement)
Other relevant information
CP49:
Complaints handling arrangements -Feedback statement on CP33 and draft rules