DP7: Treating customers fairly after the point of sale
The FSA's Discussion paper 7 is entitled 'Treating customers fairly after the point of sale'. It was published in June 2001 and the period for discussion responses closes on 28 September 2001.
Introductory documents
Newsletter [ PDF | 65 KB | 4 pages ]
Press Release:
'Customers deserve better' FSA tells financial services industry
Discussion paper
DP7: [ PDF | 223 KB | 64 pages ]
Treating customers fairly after the point of sale
Response
Response Paper will be available at the end of the discussion process
Other relevant information
Treating customers fairly: [ PDF | 103.6 KB | 20 pages ]
Progress report (June 2002)
Memorandum of Understanding between the Financial Services Authority and the Financial Ombudsman Service [ PDF | 426 KB | 10 pages ]