CP99: Complaints-handling rules: transitional arrangements and other amendments
The FSA's Consultation paper 99 is entitled 'Complaints-handling rules: transitional arrangements and other amendments'. It was published in June 2001 and the period for consultation responses closes on 27 July 2001.
Introductory documents
Newsletter [ PDF | 89.7 KB | 4 pages ]
Press release: Amendments to Complaint Handling Rules
Consultation paper
CP99: [ PDF | 349 KB | 71 pages ]
Complaints-handling rules: transitional arrangements and other amendments
Response
The deadline for submitting responses on this consultation has now closed.
Other relevant information
Policy statement: Dispute Resolution: the Complaints Sourcebook
CP49: Complaints handling arrangements
Feedback statement on CP33 and draft rules