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The FSA's Consultation paper 49 is entitled 'Complaints handling arrangements: feedback statement on CP33 and draft rules'. It was published in May 2000 and the period for consultation responses closes on 31 August 2000.

Please note, the helpline number printed in the newsletter below has now changed to 0845 608 2372.

Introductory documents

Newsletter [ PDF | 128 KB | 4 pages ]

Press Release: Final Rules published on complaints handling and the new Financial Ombudsman Service

Response

The deadline for submitting responses on this consultation has now closed.

Policy statement: Complaints handling arrangements
Response on CP49 (a joint policy statement)

Other relevant information

CP33: Consumer Complaints and the New Single Ombudsman Scheme [ PDF | 182.25 KB | 65 pages ]

Complaints

FSA Handbook