The FSA's Consultation paper 4 is entitled 'Consumer complaints'. It was published in October 1997 and the period for consultation responses closes on 18 February 1998.

Consultation paper

CP04: [ PDF | 97 KB | 38 pages ]
Consumer complaints

Response

Policy statement: Consumer complaints [ PDF | 229 KB | 18 pages ]
The new Financial Services Ombudsman scheme

Other relevant information

Complaints

FSA Handbook

More Consultation papers: