5.1. Status of training material: The information on the Industry Training website and given during events and workshops and entered in its tutorials, do not have the status of guidance in the FSA Handbook. This information contains descriptions of the rules and guidance in the FSA Handbook solely as an educational tool and not as an aid to Interpretation. To the extent that there is any discrepancy between this information on the Industry Training website, or in Industry Training events, workshops or tutorials, and the FSA Handbook, the Handbook prevails.

5.2. Copyright: This material, in whole or in part, may only be reproduced, stored, transmitted in any form by any means, or used by more than one specified individual, with the prior written permission of the FSA.

5.3. Passwords and Security: You are responsible for maintaining the confidentiality of any password(s) you are given to access the Site, and are fully responsible for all activities that occur under your password(s).  You agree to notify malcolm.easton@fsa.gov.uk immediately of any unauthorised use of your password(s). FSA Industry Training is concerned about the security of personal information collected from you and has taken reasonable steps to prevent unauthorised access to that information.  (See Privacy Policy, Clause 5.5, below.)

5.4. Changes to the site: Industry Training reserves the right to make changes or updates to the site at any time without notice.

5.5. Privacy Policy

5.5.1. The following statement explains the FSA’s policy regarding the Personal Information we collect about you.  Industry Training aggressively protects information on our site or submitted to it.  Your privacy is of utmost concern to us.

5.5.2. Statement of Intent: When registering for a course, event, workshop and at some other times, you will be asked to submit personal information about yourself (e.g. your name, company name, address and email address, etc.) in order to receive or use the services on our website.

By entering your details in the fields requested, Industry Training will be able to provide you with the services you select. Your information will be held securely on our servers.   Industry Training reserves the right to perform statistical analyses of user behaviour and characteristics so that Industry Training can improve its training modules and facilities.  Industry Training will act in accordance with current legislation and meet current Internet best practice on gathering personal information.

5.5.3. Information on Visitors: Before the course is taken something called a cookie is downloaded to your computer’s hard drive.  A cookie is a small data file that identifies the computer to Industry Training’s servers.  This increases the functionality of the course and enables us to provide a better service.  For example, when a registered user returns to the training Site the cookie file helps the server navigate to the point at which the registered user left the course so the user can continue from where they left off.  Many sites do this whenever a user visits their site in order to track traffic flows, observe behaviour and compile aggregate information to improve future use.   Cookies do not attach to your system or damage your files.You have the opportunity to set your computers to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time.  If you set your internet browser so that it will not allow cookies to be stored on your computer’s hard drive the functionality of this site is likely to be reduced and certain functions and features will not be available.

5.5.4. Personal Information: When you supply any personal information Industry Training has legal obligations towards you in the way we deal with that data. Our policy is to hold the data we receive in accordance with the Data Protection Act 1998.  
We undertake to collect and process the information fairly, and make sure the personal information held is relevant, up to date and accurate.  We will hold it securely and we will not pass it on to anyone else.  We will hold the information while you use the training packages and for a reasonable period thereafter.  You may request that your details are removed from our records at any time after you have ceased to use the training packages.

5.5.5.  Your Personal Information: You have the right to request a copy of the personal information that Industry Training holds about you and to have any inaccuracies corrected.  These requests should be sent to the FSA’s Data Protection Team (Data.Protection@fsa.gov.uk).  A nominal charge is made for information requests. Freedom of Information requests should also be directed to the Data Protection Officer together with any charges as appropriate.

5.5.6. Targeted Marketing and Other Uses: As more and more facilities become available on the Industry Training Web Site and its host site, the Financial Services Authority Web Site (fsa.gov.uk), Industry Training might use your personal information to inform you of any facilities which could be of further interest to you, e.g. further course modules related to the course, or to the event or workshop you have previously signed-up for.  You will be given the opportunity not to receive this information. You can request Industry Training to remove your name from the database at any time by contacting malcolm.easton@fsa.gov.uk.  The e-mail should be sent under the subject title ‘Remove my name and details’.

Industry Training reserves the right, at any time, to modify, alter, or update this privacy policy and any changes shall be notified to all users.

5.6. Cancellation, Substitution and Refund Policy when booking events and workshops

5.6.1. When you complete your booking form you have made a formal agreement to attend the event/workshop. We will reserve space for you accordingly. To protect us from losses from non-attendance e.g. the cost of hiring the venue and preparing materials, cancellation fees apply as detailed below.

All requests for refunds and substitutions must be made by e-mail to: Cancellation@fsa.gov.uk, or in writing to Events (Refunds), Financial Services Authority, 25 The North Colonnade, Canary Wharf, London, E14 5HS.

All refunds are subject to a Processing Fee of £10, thereafter refunds will be given according to the following schedule:

  • Refund requests received more than 14 calendar days before the event/workshop, qualify for 50% of the booking fee less £10 Processing Fee;
  • Refund requests received less than 14 calendar days before the event/workshop, do not qualify for a refund.
  • A delegate, provided reasonable notice is given, can request that their registration be transferred to a named individual (the substitute) by e-mailing Cancellation@fsa.gov.uk. There is no charge.

5.6.2. Programme Changes and Cancellation by the FSA: It may be necessary for reasons beyond our control to make changes to the workshop or event programme, timing or presenters. In some circumstances we may cancel a workshop or event. This could be because of a key presenter becoming unavailable, serious transport difficulties or a lack of participants. If we do cancel, we will refund what you have paid us, but we will not be liable for any other costs you may have incurred, such as travel or accommodation costs.

5.7. Conflicts in and changes to these terms: Industry Training reserves the right, at any time and in its sole discretion, to modify the “Terms of use” (including those relating to your use of the Content). When terms are changed, Industry Training will publish details of those changes by including them at the end of these Terms of use (see Details of changes, Clause 5.8). Therefore you should review this page from time to time so that you will be aware of any such modifications. If you use the Site after Industry Training has published any changes, you are then agreeing to be bound by those changes. If you do not wish to be bound by those changes, you should cease to use this Site.
Areas of the Site may have different terms of use posted. If there is a conflict between the Terms of use and those posted for a specific area of the Site, the latter shall have precedence with respect to your use of that area of the Site.

5.8. Details of any recent changes to these terms and conditions: [This clause will remain intentionally blank unless and until any changes to these terms and conditions are made.]