Key milestones
Table of key milestones for small retail firms
| Issue | Timing |
|---|---|
| Treating customers fairly | Findings on firms' implementation to be published second quarter of 2007 |
| Publish Feedback Statement on industry guidance | Third quarter of 2007 |
| Reviewing elements of regulatory reporting | Consultation in third quarter of 2007 |
| A new Conduct of Business sourcebook refocused to emphasise principles and high level rules – about half the length of the old sourcebook. | Implementation fourth quarter of 2007 |
| Simplified training and competence requirements | Changes to be implemented fourth quarter of 2007 |
| Reviewing our conduct of business rules for general insurance business | Policy Statement fourth quarter of 2007 |
| Reviewing the depolarisation regime | Consultation paper fourth quarter of 2007 |
| Changes to the financial promotions rules for investment business to provide greater flexibility for firms and refocus on the key requirement to be clear, fair and not misleading | Changes to be implemented fourth quarter of 2007 |
| Discuss with stakeholders on how to tackle the challenges of consumer capability and responsibility | By end of 2007 |
| Reviewing our conduct of business rules for mortgage business | Publish findings first quarter of 2008 |
| Change the way our Firm Contact Centre responds to queries from firms so that we engage with them on their individual issues on the basis of a more principles-based approach | Implementation by April 2008 |
| Launch a new content management system for fsa.gov.uk and the Handbook online | Second quarter of 2008 |