What to expect from us
Our customer service principles
We will make contact with you promptly to acknowledge your application.
We will contact you in due course to advise you who will be dealing with your application.
If we ask for additional information we will make sure that you understand what we are asking for and why. We will keep you informed of the progress of your application.
We aim to treat you fairly.
After authorisation
Once a firm has been authorised, it has ongoing obligations, for example, ongoing fees and reporting requirements. These vary depending on the type of business the firm undertakes.
There is comprehensive information in the Doing business with the FSA section of the website. For smaller firms we have dedicated Small firms pages.