What to expect from us
Our customer service principles
We will make contact with you promptly to acknowledge your application.
We will contact you soon after that to advise you who will be dealing with your application.
If we ask for additional information we will make sure that you understand what we are asking for and why. We will keep you informed of the progress of your application.
If you leave a message, we will return it promptly.
In short, we will aim to treat you fairly.
After authorisation
Once a firm has been authorised, there are ongoing obligations on the firm, for example, ongoing fees and reporting requirements. These vary depending on the type of business for firm undertakes.
There is comprehensive information in the Doing business with the FSA section of the website. For smaller firms we have dedicated Small firms pages.