Contact details
Printed publications
Printed copies of UKLA rulebooks can be ordered online from LexisNexis Butterworths.
Or telephone:
0845 370 1234 (call rates may vary)
Telephone the UKLA Helpdesk on: 020 7066 8333.
The Helpdesk is open from 8:00am to 6:00pm each business day for Options 1,3,4 and 5 and between the hours of 9.00am to 5.00pm each business day for option 2 and 6. A recorded message will invite you to choose one of six options to transfer you to the staff best suited to deal with your enquiry. The six options are:
| Option | Area | Enquiries concerning |
|---|---|---|
| 1 | Administration staff | non-technical questions How & where to obtain copies of rulebooks, checklists, LIST! and Factsheets Electronic submission queries Contact details for the Allocations Manager, Readers and Managers on transactions |
| 2 | Equity | All technical queries on the Listing Rules and Prospectus Rules including: Queries on the content of equity prospectuses and circulars (where the document has not been submitted to the Department) Class tests queries in relation to Significant Transactions (LR10) & related party transactions (LR11) Listing Rules 6 (eligibility), Specialist issuers and Secondary Listings Listing Rule 9.5 Prospectus and Equivalent and disclosure requirements relating to the Equity Annexes. (see Notes below on queries not covered by this helpdesk) |
| 3 | Listing applications | Documents to be submitted when applying for admission to listing Timing of listing applications Block listing applications Listing fees Other general queries in relation to LR3 |
| 4 | Company monitoring | Transparency Directive and Disclosure and Transparency Rules (DTRs) eg: announcement of price-sensitive information, notification of interest of directors and connected persons, notification of major interests in shares etc Suspensions Purchase of own shares per LR12 Continuing obligations per LR 9 (excluding LR9.5) including the Model Code, Annual Report and Accounts, Interim and Preliminary Statements etc |
| 5 | Sponsor regulation | Queries in relation to new Sponsors
Issues in relation to Sponsor independence General queries in relation to LR 8 |
| 6 | Debt & Depositary Receipts | Review and approval of debt and depositary receipt prospectuses / listing particulars Prospectus Rules on debt, depositary receipts and securitised derivatives Listing Rules 4 (Professional Securities Market ["PSM"]), 18 and 19 (requirements for listing) |
If you do not select one of the options but 'hold for assistance' you will be put through to a member of the Administration staff (as in option 1).
For further information on how to use the helpdesk (including timings, submissions, guidance provided etc), please see our factsheet.
NB
- Helpdesk 2 and 6 are unable to answer queries on documents that have already been submitted for approval. If you have questions about draft prospectuses / circulars or listing particulars which you have submitted for approval, you should contact the reader who is handling your transaction. If they are not available or you do not know who your readers are, please contact Helpdesk Option 1 who will provide you with details of the reader or the transaction manager.
- Queries from shareholders of Issuers who are on the Official List and admitted to trading on the Main Market of the London Stock Exchange should in the first instance contact the Consumer Helpline on 0845 606 1234.
- Allocation – We are frequently contacted by Advisors to discuss timetable issues or the allocation process. The most frequently asked questions are covered in our factsheet. All unusual queries in relation to allocation should be addressed directly to the Allocations Manager (via Helpdesk 1).