• Doing business with the FSA
  • Being regulated
    • Treating customers fairly
      • Meeting the 2008 deadlines
        • February 2008 update

We have set firms two deadlines for this year - by the end of March 2008 firms are expected to have appropriate management information or measures in place to test whether they are treating their customers fairly; and by the end of December 2008 all firms are expected to be able to demonstrate to themselves and to us that they are consistently treating their customers fairly.

This section links to support materials we have published in relation to the deadlines.

Previous updates

Meeting the 2008 deadlines - an update for firms - February 2008

TCF - information for small firms

Other useful information

We have produced a range of materials that may be useful for firms, including cluster reports, a guide to management information, a culture framework and case studies.

Firms may find the following links helpful:

• Our January 2008 publication 'Treating Customers Fairly and UK Authorised Collective Investment Scheme Managers' [PDF] provides good practice illustrations for managers of UK authorised collective investment schemes.

• Our November 2007 publication 'Treating customers fairly – measuring outcomes' [PDF] reports on progress that firms have made in delivering the six Treating Customers Fairly Outcomes and provides a useful overview for senior management.

• We have published real examples of management information (MI) from our work with firms, designed to help firms think through their own MI challenges.

• We have produced a range of Frequently asked questions about Treating Customers Fairly.

• Our July 2007 publication 'Treating customers fairly – a guide to management information' [PDF] is designed to help firms develop management information (MI) to demonstrate that they are treating their customers fairly.

• Our July 2007 publication 'Treating customers fairly – culture' [PDF] sets out the Culture Framework we have developed for supervisors to use when assessing the risk a firm's culture presents to treating its customers fairly.

• Our policy statement (PS07/11) sets out the responsibilities of providers and distributors for the fair treatment of customers.

• We have published a self assessment tool for small firms to self assess where risks might lie in their business that could prevent them from treating their customers fairly.

• For further information about relevant thematic work, visit the FSA Library.

• For further information on Treating Customers Fairly material published before 2007, visit the TCF Library.

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