Treating Customers Fairly

 

This page contains links to documents relevant to Treating Customers Fairly (TCF).

TCF documents Date
FSA update on the Treating Customers Fairly initiative and the December deadline [PDF] November 2008
Treating customers fairly: Progress update [PDF] June 2008
Treating Customers Fairly and UK Authorised Collective Investment Scheme Managers [PDF] January 2008
Treating customers fairly: measuring outcomes [PDF] November 2007
Treating customers fairly - guide to management information [PDF] July 2007
Treating customers fairly - culture [PDF] July 2007
PS07/11: Responsibilities of providers and distributors for the fair treatment of customers
 16 July 2007
Treating customers fairly initiative: progress report [PDF]
8 May 2007
DP06/4: The responsibilities of providers and distributors for the fair treatment of customers 28 September 2006
Towards fair outcomes for consumers 19 July 2006
Treating customers fairly - self assessment tool for small firms March 2006
Treating Customers Fairly - building on progress [PDF] July 2005
Consumer Research paper: Treating customers fairly: the consumers’view [PDF] July 2005
Examples of key risks, indicators and questions [PDF] Dec 2005
Treating customers fairly - progress and next steps [PDF] July 2004
Treating customers fairly: Progress report [PDF] June 2002
Discussion paper 7: Treating customers fairly after the point of sale June 2001

 

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