• Doing business with the FSA
  • Being regulated
    • Reporting requirements
      • Complaints reporting to the FSA

The Dispute Resolution (DISP) rules, which form part of the FSA rulebook, require firms to send us reports on volumes of complaints. For details of how and when this should be done, please see 'Electronic Reporting' below.

Electronic reporting

Complaints should be reported via GABRIEL (a web-based application allowing firms to submit data electronically). Electronic reporting is mandatory for all regulated firms, except Credit Unions (who still need to use the standard paper form, since their complaints reporting is governed by CRED (as opposed to DISP) requirements. To find out more about GABRIEL, and to register to use the service, see our GABRIEL page.

Frequently asked questions

We have prepared a note that addresses some frequently asked questions. This note is for general information only. If your firm has a specific query on the application of the rules, you should approach your usual supervisory contact at the FSA.