Top issues

If you know the email address you use to login, you can use the appropriate 'Forgotten your password' link, as follows:

Regulatory Reporting | Regulatory Transactions

Follow the instructions and we will email you a link so you can change your password.

If you do not know which email address you used and your firm has a Principal User, please contact the Principal User and ask them to confirm which email address you should use. If you are your firm's Principal User and do not know your email address, contact the Firm Contact Centre for help.

After you validate your return and click the SUBMIT button on the left of your screen, we will send you an email confirming we have received your return. To double check the return's status, click on the 'View Submission History' button in Firms Online – Regulatory Reporting – your return should have a Status of submitted.

You can see what returns will be due in the next year if you click on the 'View Reporting Schedule' button in Firms Online – Regulatory Reporting.

When a return is due and has not yet been submitted, you will be able to see it by clicking on either 'View Draft Return' or 'Edit Draft Return' (depending on your permissions) in Firms Online – Regulatory Reporting. When a return is due, you can no longer see it under 'View Reporting Schedule'.

If you have made a mistake on your return and you want to change it, you can ask for a resubmission. To do this, click on 'Request Resubmission' within Firms Online – Regulatory Reporting. You will be asked which part of which return you want to resubmit and why. We will then consider your request and email you to let you know whether we have accepted it.

When the system is quiet, it takes two to three minutes to generate a print file. However, during busy periods it can take very much longer than this. This means print files will be produced significantly quicker if you request them well before the due date of your return.

There is a red cross to the left of each PII section that you create in part two of Section E of the RMAR. Click on this cross to delete the section. On the part two form itself there are two places where you can add additional rows. There are small blue crosses to the right of these rows that can be used to delete them.