How to Contact the Fees Team
If you have any questions about your invoice or other subject, please direct them to the relevant contact listed below.
Invoices
Write to the Fees Team or phone the Firm Contact Centre
Telephone: 0845 606 9966 (call rates may vary)
Fax: 020 7066 9764
Email: fsafees@fsa.gov.uk
Permission, FOS or FSCS exemption queries
Contact your supervisor or – where you do not have a day to day contact the Firms Contact Centre.
Email: fcc@fsa.gov.uk
Telephone 0845 606 9966 (call rates may vary)
Credit Unions
Contact the Credit Union Contact Centre.
Email: credit.union@fsa.gov.uk
Telephone: 0845 606 9966
Approved persons
Contact our
Individuals, CIS and Mutuals department.
E mail: iva@fsa.gov.uk
Telephone the help line: 020 7066 0019
FOS
FOS – queries about payment and accounts for the FOS case fees.
E -mail: levy@financial-ombudsman.org.uk
Telephone: 020 7964 1222
FOS – informal advice and guidance on ombudsman procedures, policy and decisions contact the technical advice desk.
E-mail: technical.advice@financial-ombudsman.org.uk
Telephone: 020 7964 1400
FSCS
FSCS – for general queries regarding the Compensation Scheme.
Email: enquiries@fscs.org.uk
Telephone: 020 7892 7300

