• About the FSA
  • Who are we
    • Management structure
      • Operations

The Operations Business Unit provides a range of services to consumers, existing firms and firms seeking authorisation.

It plays a major role in improving our operational effectiveness and making us easier to do business with. It delivers:

• processing, validation and warehousing of data received from firms and delivery of such data to supervisors;
• decisions and policy development on some regulatory matters;
• information systems to support the strategies and operations across the FSA, with an increasing emphasis on knowledge management systems; and
• services to the FSA itself, including facilities management, payroll processing, accounts payable, procurement and certain HR services.

This Business Unit consists of five areas:

1. Human Resources and Development Division
2. Information Systems Division
3. FSA Facilities
4. Finance, Planning and Management Information
5. Business Change and Project Management Department