Complaints Commissioner
We have set up arrangements, as required by the FSMA, for investigating complaints made against us. Complaints may be made by anyone directly affected by our actions or inaction - that is, regulated firms, individual employees of firms, listed companies, consumers etc.
As part of these arrangements, we have appointed a Complaints Commissioner. The Commissioner’s role is to investigate complaints and report to the complainant and us. The report may include recommendations to us, for example that we make an ex-gratia payment to the complainant. We decide whether to make any such payments. The FSA Complaints Commissioner publishes an Annual Report on his work.
Further details of these arrangements are available from Corporate Services, telephone 020 7066 9870 or by e-mail at complaints@fsa.gov.uk.