FAQs - Dear MLRO letter
In November 2007, we wrote to many Money Laundering Reporting Officers (MLROs) of authorised firms telling them they needed to notify us if their firm was also a 'Money Service Business' or a 'Trust or Company Service Provider'.
The letter was called 'The 2007 Money Laundering Regulations and your firm'. [PDF]
We have since received several questions about this letter and we have listed some of them below. If you have a question which we have not answered here, please email us.
Frequently asked questions
Question 1: How do we notify you that we are a Money Service Business ("MSB") or a Trust or Company Service Provider ("TCSP")?
To notify us, you need to use the notification form on our website:
A sample form, showing how you should complete it (including suggested wording for the notification), is also available.
Question 2: When do we need to tell you by?
15 January 2008.
Question 3: What about if we begin to act as a TSCP or MSB after 15 December 2007?
You must tell us within 28 days of beginning this activity.
Question 4: We arrange for the transfer of funds to our clients, but we do not do this by way of business. Nor do we carry out the transfer– this is done through the UK banking system. Does this mean we do not transfer money?
To be an MSB or TCSP, you must be undertaking these activities by way of business. Also, in this case, you are not transmitting money yourself, but are making using money transmission services provided by others. So you are not a money transmitter and you do not need to notify us.
Question 5: I am a mortgage broker. Does the requirement to notify you about 'transmitting money by any means' apply to transmitting mortgage advance monies?
When you transmit mortgage advances, you are probably using money transmission services (e.g. BACS/CHAPS payments) that someone else provides (usually a bank). If you are not providing the money transmission service yourself, then you do not need to notify us.
Question 6: I have told you in the past that I am an MSB. Do I need to notify you of this again?
Yes, you will need to notify us again using the form. This is because we have now upgraded our systems to reflect these changes.
Question 7: I am an authorised firm that offers services that fall under the definition of TCSP and MSB, but only occasionally. This work does not represent our main day-to-day activities. Do we still need to notify you?
If the firm offers bureaux de change services, or is a cheque casher, but only on an 'occasional or very limited basis', it will not be necessary to notify us. This is because Regulation 4(2) of the Money Laundering Regulations 2007 says financial activity that is undertaken on an 'occasional or very limited basis' is not subject to the Regulations. Trust or Company Service Providers and money remitters are not able to benefit from this exemption. The phrase 'occasional or very limited basis' is defined quite tightly in Schedule 2 of the Regulations. MSB activity must satisfy all the following criteria to qualify from the exemption:
- The business must not be a money remitter.
- Total yearly turnover from MSB activity must be less than £64,000.
- MSB activity is limited to no more than one transaction exceeding €1,000 for any customer, whether the transaction is carried out in a single operation, or a series of linked operations.
- MSB activity does not exceed 5% of the total yearly turnover.
- MSB activity is supplementary and directly related to your main activity.
- Your main activity does not fall within Regulation 3(1)(a) to (f) of the Money Laundering Regulations.
- You only provide MSB activity to customers of your main activity and you do not offer it to the public.
(Updated 12 June 2008: previous text suggested that TCSPs could qualify for this exemption, which is incorrect. For queries on this point, please contact moneylaunderingregulations@fsa.gov.uk)
Question 8: I am an MLRO at an authorised firm. I am concerned that we have not received the Dear MLRO letter.
We sent our Dear MLRO letter by email only to the firms we felt were likely to be affected. This was to avoid burdening firms with information that was not relevant to them. But we published a copy on our website to ensure everyone had access to it.
Question 9: I am the MLRO of a bank. Surely all banks will be money remitters, because they are part of payment systems like BACS, CHAPS and SWIFT. Do I still need to notify you?
We do not make assumptions about the activities individual institutions perform. The notification also covers services like trust and company service provision – not all banks would do this. So you still need to make a notification.
Question 10: The form does not seem to apply to our situation. What should I do?
Check you are using the right form. Some firms have tried to use the wrong registration form that unregulated 'Annex I' businesses (like leasing companies, safety deposit box providers, etc) need to use to register with us. You can find the right form below:
Notifications form [PDF]
Question 11: Section 31(2)(a) of the Money Laundering Regulations 2007 states that we do not have to notify you if, immediately before 15th December 2007, we were carrying out the activities specified, and continue to do so. This appears to contradict your 'Dear MLRO' letter. What should I do?
You should not read section 31(2)(a) by itself – you must also read 31(2)(b). This states that 31(2)(a) only applies if you notify us before 15 January 2008 (see Question 2). Our 'Dear MLRO' letter explains the requirement to make the notification that is described in 31(2)(b).
Question 12: Where can I find a legal definition of 'trust or company service provider'?
You can find this in Regulation 3(10) of the Money Laundering Regulations 2007. Please see page 8 of the Treasury's consultation paper on implementing the Third Money Laundering Directive. This is available on their website.
Question 13: Where can I find a legal definition of 'MSB's'?
This can be found in Regulation 2(1) of the Money Laundering Regulations 2007. Please see page 5 of the Treasury's consultation paper on implementing the Third Money Laundering Directive. This is available on their website.
Question 14: Does it matter whether we undertake this activity 'by way of business'?
Yes. To be a money services business or a trust or company service provider, you must be undertaking these activities by way of business. When deciding whether this is the case, you should consider whether you have set up a business with the intention of undertaking the activities, whether you advertise or publicise the provision of the activities, and whether the activity is carried out for money or other benefit. (Updated 12 June 2008. This text now reflects the definition of 'by way of business' prepared by HM Revenue and Customs. For queries on this point, please contact moneylaunderingregulations@fsa.gov.uk).
Question 15: We are a directly-authorised firm that introduces its clients to a trust service provider. We do not provide the service ourselves. Do we need to notify you of this?
You do not need to notify us if you introduce customers to a trust or company service provider or a money service business.
Question 16: Does this requirement to notify you apply to all authorised firms, including insurance brokers?
Yes – it applies to all authorised firms. If you are also a money service business or a trust and company service provider, you should tell us using the Notifcations form. This requirement stems from Regulation 31 of the Money Laundering Regulations 2007 that came into effect on 15 December 2007.
An exception is firms who offer mainstream regulated activities and which are supervised either by the Institute of Chartered Accountants in England and Wales (ICAEW) or the Solicitors Regulation Authority (SRA). We have agreed with the ICAEW and SRA that they will oversee TCSP activity undertaken by these firms. We may extend to members of other professional bodies listed in Schedule 3 to the Regulations, although we have not yet reached agreement with those bodies.
Question 17: I work for an authorised firm that has an unauthorised subsidiary which provides trust and company services. As such, it must register with HM Revenue and Customs (HMRC). We would prefer you to supervise it. Is that possible?
If a legal entity is an unauthorised TCSP or a MSB, the HMRC will oversee it. We are not offering firms the opportunity to change their supervisor.
Question 18: I am a financial adviser. To find out whether our clients are 'politically exposed persons' (PEP), do we have to subscribe to a system provided by the likes of Worldcheck, Callcredit and Experian?
The Money Laundering Regulations 2007 do require that authorised persons have appropriate risk-based systems and controls in place to identify where customers are politically exposed persons. It is, however, the firm's responsibility to think about what controls would be right for them. So there is no requirement to use the systems described above. The Joint Money Laundering Steering Group's (JMLSG) guidance contains detailed information about practical steps you can take to meet your obligations. This is in two parts, and you can find it on the JMLSG website at:
Part 1 | Part_II
Part I contains more detail about PEPs. See pages 49, 50 and 51 in particular. Section 5.5.27 discusses alternative means by which you can research whether a customer qualifies as a PEP.
Question 19: The XYZ Banking Group contains several authorised legal entities that are MSB's, or provide trust and company services. Can we submit one 'group' notification?
Each legal entity that performs one or more of these activities will need to apply separately. However, you need only use one form for this.
Be aware that, if your group contains unauthorised legal entities that perform MSB or TCSP activities, or provide certain other services such as leasing or safety deposit boxes, they may have to register separately (either with us or with another supervisory authority). For more information about this, see What is required of businesses that will need to register?.
Question 20: We are an FSA-authorised firm that has a machine in our office, provided by another company, for customers to transfer sums of money to family and friends in different destinations worldwide. As such, we act as an agent for a money transmission service. Do we need to register?
If you are an agent of a company that transmits money you do not need to notify us of this.
Question 21: The Money Laundering Regulations indicate that TCSPs and MSBs should register with HM Revenue and Customs. It is not clear to me when we need to notify the FSA instead.
A TCSP will be supervised by HM Revenue and Customs, unless we authorise it. If we do, we will also supervise it. It will not be necessary for a legal entity that is a trust or company service provider to register with both us and HM Revenue and Customs. You can find a flowchart [PDF] summarising this on our website.
To find out more about HMRC's role in this area, please see their website.
Question 22: Where can I find out more about the Money Laundering Regulations 2007 that came into force on 15 December 2007?
Our web pages at www.fsa.gov.uk/mlr contain more detail, as well as useful contacts and definitions.
Question 23: Are building societies likely to need to notify you?
Yes, it is likely that many building societies will undertake activities that need to be notified to us under Regulation 31 of the Money Laundering Regulations 2007.
Question 24: We are a bank and routinely cash the personal cheques of our customers. Does this mean that as a "cheque casher"?
No: it is our view that a "cheque casher" cashes cheques issued by a third party that are made payable to customers.
Question 25: We are a London branch of a bank that is regulated elsewhere in the EU. Do we still need to make this notification?
Regulation 31 of the Money Laundering Regulations 2007 require that an 'authorised person' must notify us when they act as a "money service business" or a "trust or company services provider". Authorised person in this sense means a person who is authorised under the Financial Services and Markets Act 2000. We understand that a London branch of an EU regulated bank would be an authorised person under Schedule 3 to the FSMA. As such, the Money Laundering Regulations will apply to activities that it carries on in the UK from its branch. It follows that it will need to notify us if it acts or proposes to act as a TCSP or MSB.
Question 26: We are a small building society. We use our bankers (a big clearing bank) to make CHAPS payments for our customers. Does this count as money transmission? Do we need to notify you of this?
No. In this case, your bankers are making a money transfer on your behalf. As such, you do not act as a money transmitter.
Question 27: I have a question that has not been answered above. What can I do?
If you have a question about our 'Dear MLRO' letter please email the MLR team.

